Wireless Network Operations Center Lead

Wireless Network Operations Center Lead Responsibilities Coordinate scheduling for the Wireless Network Operations Center group supporting the Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR) Service; serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contractor positions and provide documentation for daily, weekly, and monthly reports from the ticketing system and databases. Provide real-time incident monitoring, predictive and proactive analysis, incident resolution and escalation, problem management and resolution; coordinate events related to network communications and network utilization and availability analysis and reporting. Operate the NOC, staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, handling approximately 4,000 tickets a month. Required Qualifications At least Ten (10) Plus years of experience with tactical communications integration, testing, programming, troubleshooting, and design. Three (3) Plus years of experience in tactical communications Project 25 (P25) integration, installation, operations, maintenance, repairing and maintaining P25 infrastructure equipment. Demonstrated experience supporting government agencies, customers, or contracts within federal environments, including the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable. Education Bachelor's degree in related technical field or equivalent experience Clearance Background Investigation is required Competencies Oral Communication Written Communication Strategic Thinking Technical Expertise Initiative Foster Innovation Results Oriented Teamwork Work Environment Location: Orlando, Florida Remote or In-Person: 100% Onsite Type of environment: Office Noise level: Medium Work schedule: Schedule is day shift Monday – Friday. Amount of Travel: Less than 10% Work Authorization / Security Clearance U.S. Citizen Background Investigation is required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Other Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr