IT Support Technician

Job Description

Job Description

Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we're looking for an IT Support Technician to join our collaborative team.

In this role, you'll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career. This is a hybrid opportunity in Beachwood, OH.

What You'll Get:

• Salary starting at $50,000+, scalable based on experience
• Health insurance, PTO, retirement plan, and bonus plan
• Hybrid work schedule (up to 2 remote days per week after training)
• Friendly, people-focused leadership and strong technical mentorship
• Clear opportunities for career growth and skill development

What You'll Do:

• Provide support for common business applications including Microsoft 365 (O365) through phone, email, remote, and onsite support
• Support and maintain client networks and security infrastructure including LAN/WAN, firewalls, access points, and switches
• Troubleshoot issues across a variety of on-premises and cloud environments
• Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service
• Accurately document client issues, resolutions, and follow-up actions
• Support over 100+ SMB clients, gaining exposure to diverse technologies and business environments

What You Bring:

• 0–2 years of hands-on PC support or IT support experience
• Experience with Microsoft 365
• General knowledge of hardware platforms, cloud services, and line-of-business applications
• Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment
• Confidence delivering high-quality customer service and communicating clearly with end users
• Strong organizational skills with the ability to follow tasks through to completion accurately
• Curiosity and willingness to continuously learn new technologies and tools

Why This Role Stands Out:

• Strong mentorship from senior engineers to accelerate your technical growth
• Exposure to a wide range of technologies across multiple client environments
• Hybrid flexibility with a team-first culture
• Great opportunity for someone looking to grow from support into a long-term MSP career path

Ready to apply?

Quick apply with your resume here

OR

Get a head start on the application process through our online portal here: - W70H5LGMQ/landing?u=1182753