Rental Coordinator

Rental CoordinatorSince 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!Mustang Cat is seeking a motivated and customer-focused Rental Coordinator to join our team in Northwest Houston. In this role, you will serve as a key point of contact for customers, coordinating equipment rentals from initial inquiry through billing while ensuring a positive customer experience and supporting efficient branch operations.If you enjoy working in a fast-paced environment, building customer relationships, and helping keep projects moving, we want to hear from you.What You'll Do as a Rental Coordinator:As a Rental Coordinator, you will manage the day-to-day rental process, ensuring customers receive the right equipment, on time and with outstanding service.Key Responsibilities:Assist customers by phone, email, and in person to identify equipment solutions that meet their rental needsPrepare quotes, process rental agreements, and coordinate rental transactions from start to finishCoordinate customer requests and ensure timely fulfillment of rental ordersSchedule and dispatch transportation for equipment deliveries, transfers, and returnsUtilize internal systems and resources to verify equipment availability and coordinate rentals efficientlyMonitor rental contracts, billing, and documentation for accuracy and completenessBuild strong customer relationships by providing responsive, professional serviceWork closely with operations, service, and other branch personnel to maximize equipment utilization and customer satisfactionWhy Join Mustang Cat?Great Work-Life BalanceOpportunity for OvertimeTuition ReimbursementCareer Growth and Advancement OpportunitiesJob Stability with an Industry LeaderComprehensive Benefits: Medical, Dental, Vision401(k) with Company MatchPaid Vacation, Sick Time, and HolidaysQualifications:Associate's or Bachelor's degree in Business, Management, Technical Studies, or a related field preferredEquivalent work experience may be considered in lieu of formal educationExcellent verbal and written communication skillsStrong customer service and relationship-building abilitiesProficient computer skills, including Microsoft Office applicationsStrong organizational skills with the ability to manage multiple prioritiesMechanical aptitude and the ability to understand equipment applications and customer needsStrongly Preferred:Bilingual in English and SpanishPrevious experience in equipment rental, construction, heavy equipment, or related industriesKnowledge of Caterpillar (CAT) equipment and applicationsUnderstanding of equipment applications within construction, industrial, or commercial marketsJoin Mustang Cat as a Rental Coordinator and become part of a team committed to delivering exceptional customer experiences while supporting the industries that build and power Texas.Mustang Cat is an Equal Opportunity Employer.