Customer Service & Administrative Coordinator

Job Description

Job Description

Ready to join a team where no two days are the same (and almost every conversation involves adorable pets)?

Woofie’s of Southeast Nashville is looking for an organized, upbeat, customer-service superstar who loves helping people just as much as they love pets. You’ll be the friendly voice on the phone, the scheduling wizard who keeps our mobile grooming vans rolling, and the behind-the-scenes hero making sure tails keep wagging and customers keep smiling.

If you’re a multitasking pro with a positive attitude who thrives in a fun, fast-growing environment, this is your sign to apply!

Why You’ll Love Working With Us (The Perks!)

• Competitive Pay: Up to $22.50/hour (depending on experience).
• Time to Recharge: Paid Time Off (PTO) to do what you love.
• Future Planning: 401(k) with a company match.
• Pet Perks: Employee discounts on our pet services (your furry best friends will thank you!).
• Room to Grow: Opportunities for career growth within a rapidly expanding local business.
• The Culture: A fun, supportive, and team-oriented environment where we celebrate wins together.
• The “Feel Good” Factor: Every single day, you’ll be making life better for pets and their families!

What You’ll Do (Your Day-to-Day)

As our Customer Service & Scheduling Wizard, you will:

• Be the Voice of Woofie’s: Answer incoming calls, texts, and emails with a warm, friendly, and helpful attitude.
• Relationship Builder and Lead closer : Proactively follow up on new customer inquiries, online leads, and client requests to make sure not pet parents are left waiting. 
• Routing Guru: Schedule grooming and mobile grooming, pet sitting, and dog walking appointments, creating optimized travel for our pet care pros. 
• Behind the Scenes: Coordinate with our teams, helping navigate the day when needed and keeping customers updated.  
• Spread the Love: Follow up with clients after their appointments, encourage glowing reviews, and assist with fun local marketing initiatives.
• Keep Us Running Smoothly: Process payments, maintain accurate customer records, and assist the management team with day-to-day office magic.
• Wear Many Hats : Jump in to help with other administrative tasks, special projects, and “all-hands-on-deck” moments as needed to support our growing team!

Who You Are (The Perfect Fit)

• · The Office Standard : You are extremely dependable, punctual, and reliable. Our team and clients can count on you to show up and bring your best professional self every day.
• A True Pet Lover: You genuinely love animals and enjoy building relationships with their owners. 
• A Tech-Savvy Multitasker: You are highly comfortable using computers, booking software (CRMs), phone systems (VOIP), and Google Workspace.
• A Map Master: You have a good sense of direction and can easily understand maps and driver routing.
• An Organizer Extraordinaire: You have exceptional attention to detail and love keeping things orderly.
• A Positive Problem Solver: You bring a “can-do” attitude to work every day and can think on your feet when plans change.
• An Experienced Pro: You have previous experience in a fast-paced customer service, dispatch, or administrative role.

Ready to unleash your potential with Woofie’s of Southeast Nashville? Apply today—we can’t wait to meet you!