Call Center Manager/Leader

Call Center Team Lead – Inside Sales & Appointment Setting Storm Guard Roofing & Construction – Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people—they inspire performance, create accountability, and elevate results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. You won't be sitting on the sidelines. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk. What You'll Be Responsible For Lead From the Front Make inbound and outbound calls to homeowners Convert qualified leads into scheduled appointments Consistently perform at a high level while setting the standard for the team Demonstrate professionalism, urgency, and strong communication on every call Coach & Develop Team Members Provide real-time coaching and feedback Review calls and identify opportunities for improvement Reinforce scripts, best practices, and sales techniques Help team members improve conversion rates and appointment quality Drive Performance & Accountability Track daily activity and key performance metrics Ensure CRM accuracy and proper lead management Monitor appointment quality and sales team feedback Hold team members accountable to expectations and standards Create a culture of ownership, urgency, and continuous improvement Support Growth Work directly with leadership to improve systems, processes, and performance Help identify new training opportunities and team development initiatives Play an active role in scaling the call center operation Schedule Monday – Thursday: 2:00 PM – 8:00 PM Friday: Optional 2:00 PM – 5:00 PM Saturday & Sunday: 10:00 AM – 2:00 PM Compensation Competitive Base Pay Individual Performance Bonuses Team Performance Bonuses Leadership Incentives Advancement Opportunities Top performers and strong leaders will have opportunities to grow as the company continues to expand. What We're Looking For Required Proven success in inside sales, appointment setting, or call center environments Strong communication and relationship-building skills Comfortable making a high volume of calls Experience coaching, mentoring, training, or leading others Highly organized and detail-oriented Ability to thrive in a fast-paced, performance-driven environment Ideal Candidate Competitive and results-focused Natural leader with strong presence and accountability Metrics-driven and motivated by performance Positive attitude and high energy Coachable while also capable of coaching others Wants to grow into larger leadership opportunities Why Storm Guard? Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a job—they want a career with growth, impact, and earning potential. You’ll work directly with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow. If you're ready to lead, produce, and make a measurable impact, apply today. We are actively interviewing and looking to hire quickly. #J-18808-Ljbffr ComForCare