Customer Onboarding Manager, East Coast

Job Description

Job Description

About Us

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.

The Qualio team is all-remote, and currently distributed across North America, Europe, and Australia.

The Customer Onboarding Manager (COM) is the face of Qualio to our new customers, and plays a critical role in their long-term success. The COM helps new customers realize value from Qualio quickly, while also setting them up for long-term success by enabling them to effectively utilize and adopt Qualio in their company.

• Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality
• Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives
• Effectively manage all project communications, both internally and externally with customers
• Educate and enable customers on Qualio products and best practices
• Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution
• Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements
• Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused.

• Candidates should have ONE of the following:
• 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company
• 3+ years working in a quality-related role for a medical device or life sciences company or an adjacent, heavily regulated industry.
• Demonstrated experience as a trusted advisor to customers/clients
• Great communication skills across multiple mediums (video conference, phone, email)
• Willingness to learn and use coaching feedback to improve
• Experience with project management software
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Flexible time off policy
• Company allowance for home office supplies
• 12 weeks paid parental leave
• Opportunity to make a difference through helping life-saving products get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company, and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that's okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.