Sr Manager, Communications - Covered California (Sr Manager I)

Join Us in this Amazing Opportunity We are a mission driven community‑based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. The Team You’ll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Sr Manager, Communications – Covered California (Sr Manager I) and help shape the future of healthcare where you’ll be an integral part of our Communications team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Partial Telework. Working Area: If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. The Sr Manager for Communications (Covered California) will oversee the day‑to‑day development and production of communications and marketing related to CalOptima Health Covered and collaborate with the director on strategy and execution. You must be able to communicate complex issues clearly and concisely to diverse audiences, write under tight time constraints, manage multiple projects simultaneously, and ensure communications and marketing pieces are completed on time. You must have a high degree of professional polish to independently handle sensitive, competitive information appropriately and interact with executive management responsible for CalOptima Health Covered operations and strategy. The department is dynamic and fast‑paced, requiring both excellent task management and independent problem‑solving skills. Together, we are building a stronger, more equitable health system. Responsibilities 45%Leadership Cultivates and promotes a mission‑driven culture of high‑quality performance, with a member focus on customer service, consistency, dignity and accountability. Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short‑ and long‑term goals/priorities for the department. Hires, manages, trains, reviews and sets goals for the department and staff. Serve as the primary point of contact for communications related to CalOptima Health Covered. Works with leaders in departments across the organization to identify the need for and then produce CalOptima Health Covered communications, including but not limited to member, provider, sales and marketing communications. Demonstrates management and leadership skills for the development of a Covered California editorial/marketing team. 50%Communications Oversight Develops and implements CalOptima Health Covered communications plans, based on research and in response to business needs; such plans may include strategies and materials for members, providers, community stakeholders, media and others. Writes and edits material independently and accurately for a broad range of CalOptima Health Covered communications tools and publications, including but not limited to member notices, marketing pieces, website content, social media, graphic designs, advertising, reports, press releases, and internal messages. Ensures timely completion of all CalOptima Health Covered communications and marketing projects and deliverables. Sets editorial policies and desktop procedures for CalOptima Health Covered to ensure smooth operations and accountability for outcomes. Continually seeks process improvement. Collaborates with the Director in developing key messages for CalOptima Health Covered and helps disseminate those messages internally and externally. Handles confidential information related to CalOptima Health Covered due to its nature as a commercial health plan. Builds and maintains exceptional quality standards for health plan editorial and marketing content. Supports collaborative activities and assignments with affiliated departments, including Community Relations, Government Affairs and Strategic Development. 5%Other Completes other projects and duties as assigned. Qualifications Bachelor’s degree in communications, public relations, journalism, English, health administration or related field PLUS 5 years of experience in managing health care communications, public relations, marketing/advertising or media relations required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. 5 years of communications experience for a commercial health plan, Covered California plan, Medi‑Cal/Medicaid or Medicare required. 3 years of progressive leadership experience, including direct supervision, required. Additional Desired Qualifications Master’s degree in communications, public relations, journalism, English, health administration or related field. Knowledge & Abilities Develop rapport and establish and maintain effective working relationships with CalOptima Health’s leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem‑solve and possess project management skills. Work in a fast‑paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi‑program teams and external committees/coalitions. Utilize computer and appropriate software (Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and other information applicable to the position assignment. Physical Requirements Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face‑to‑face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds. Benefits Competitive compensation; Pay Grade 316 – $120,881 – $193,410. Partial Telework approved; if the position is telework it is eligible in California only. Comprehensive benefits package. CalPERS pension program and additional retirement packages. Generous PTO program. Quality work life balance. Various wellness programs. Tuition reimbursement. Professional development opportunities. Career development opportunities. Flexible scheduling. Assurance that your work directly impacts and improves healthcare access for thousands of individuals and families. Work Environment If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. May be harmful or hazardous environmental conditions present. The noise level is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. May be harmful or hazardous environmental conditions present. The noise level is usually moderate to loud. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. 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