Customer Service Specialist

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, outdoor products and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. Customer Service Specialist English and German Location: office/hybrid (3 days in the office, 2 days remote). Purpose If you are customer minded, have a positive approach, like to work in a team and are passionate about customer service, then you are the person we are looking for! Job Responsibilities Be the first point of contact for Customer, Sales & Operational related issues for assigned regional customers End to end Customer Order Management: from managing quotations, order entry, delivery, and dispute management Proactive communication of order status including the distribution of the Customer Orderbook report to the Customer Internal communication with stakeholders to ensure timely adherence of product to customers' requirements Ensure all calls, queries and requests are processed within KPI level, based on SOPs (Standard Operating Processes) Ensure a prompt response and follow up to all sales enquiries, including the submission of samples, quotations and any other information related to orders Ensure all disputes' claims are raised and actioned in line with SOP's and KPI's, including validation of Claims/ Disputes, negotiation with Customers, dispute resolution, analysis of credit, returns and debit notes adjustments Support the onboarding of the eProcurement platform Requirements Experience with Sales / Customer Service - preferred Strong commercial skills and attitude Solution orientated Knowledge of ERP systems - SAP is an advantage Desired: MS Excel Advantage: experience with telephony software (Five9) Fluent English and German Strong interpersonal and communication skills Willingness to acquire product knowledge by attending training courses High standard of quality and accuracy Team player Result and goal driven Hands-on Proactive Able to deal with changes in a growing organization- in a flexible way Benefits Flexible work, with office location near Rondo Daszyńskiego Work in an international company giving a good opportunity to develop professional and foreign language skills Ambitious and motivating challenges Labor law contract Co-funding of additional benefits (medical care, Multibenefit cards) Additional Benefits Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our Lean Academy, Linkedin Learning and online university. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. Salary Salary Range: zł107 500,00 - zł160 700,00 This is the lowest to highest salary range we would pay at the time of this posting. The salary offered in the range may vary depending on multiple factors including job level, geographic location, job related knowledge, skills, qualifications and experience. The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations. Please note that salary is only one component of total rewards at Stanley Black & Decker. The successful candidate may be eligible for annual merit increases The salary range and associated pay elements are established inline with Stanley Black & Decker's compensation structure. If collective bargaining agreements, sectoral agreements, works council arrangements, or statutory pay frameworks apply, they determine the salary range and additional pay elements. We Don't Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions hav #J-18808-Ljbffr