Dispatch Manager

Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric Location: Bridgeview, IL | On-site | Full-time | Salary: $65,000‑$85,000/year (base) + bonus opportunities About Four Seasons Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric is a trusted, growing home services company serving the Chicagoland area. We take pride in our reputation for quality workmanship, responsive service, and a customer‑first culture – and we're looking for a Dispatch Manager who can lead our dispatch operation with the same standard of excellence. The Role We're seeking a hands‑on, high‑energy Dispatch Manager to lead our dispatch team and field service support staff. This is a highly visible, high‑demand leadership role at the center of our daily operations — you'll be the connective tissue between our Supervisors, dispatchers, technicians, and customers, ensuring every call is scheduled, staffed, and executed flawlessly. The ideal candidate is a strong people leader who thrives under pressure, builds great teams, and isn't afraid to roll up their sleeves during peak season. This role requires flexibility beyond a standard 9‑to‑5 — including after‑hours phone availability, weekend responsiveness, and covering shifts when the business needs it most. What You'll Do Leadership & Team Management Directly manage a team of Dispatch Supervisors and field service support personnel Recruit, train, mentor, and develop dispatch staff to build a high‑performing, accountable team Foster a positive, disciplined culture centered on urgency, ownership, and customer service excellence Conduct regular coaching sessions, performance reviews, and team meetings Set clear expectations and hold team members accountable to KPIs and standards Scheduling & Dispatch Operations Oversee daily scheduling and dispatching of technicians across HVAC, plumbing, sewer, and electric service lines Optimize technician routing and scheduling to maximize efficiency, minimize windshield time, and meet customer commitments Monitor real‑time call volume and adjust staffing/scheduling to match demand Manage extended hours, overflow, and emergency scheduling during high‑demand periods (seasonal peaks, storms, emergencies) Ensure appropriate shift coverage at all times, including stepping in personally when gaps arise Availability & Responsiveness Serve as an escalation point for after‑hours calls and urgent dispatch issues Be responsive and available on weekends as needed to support ongoing operations Cover additional shifts as business needs require, including early mornings, evenings, and weekends during peak seasons Maintain a hands‑on presence — this is not a 9‑5, hands‑off management role Execution & Performance Monitor daily/weekly dispatch metrics (first‑time fix rate, on‑time arrival, technician utilization, call‑to‑schedule ratio, etc.) Partner with Sales, Operations, and Service Leadership to align dispatch execution with company goals Identify process gaps and implement improvements to dispatch workflows and procedures Ensure high levels of customer satisfaction through efficient, accurate, and timely scheduling What We're Looking For Minimum 3+ years of experience in a Dispatch Supervisor or Dispatch Manager role within the home services industry (HVAC, plumbing, electrical, or related trades strongly preferred) Proven experience managing and developing a team of supervisors and/or field support staff Strong organizational skills with the ability to manage multiple priorities in a fast‑paced, high‑volume environment Demonstrated leadership ability — someone who can train, coach, and hold people accountable while building team morale Comfortable and available for after‑hours calls, weekend responsiveness, and flexible/extended shift coverage Proficiency with dispatch/scheduling software and CRM systems (e.g., ServiceTitan or similar platforms) preferred Excellent communication skills — calm under pressure, clear with instructions, and customer‑focused A “get it done” mentality — willing to jump in and cover shifts or solve problems hands‑on when needed High school diploma or equivalent required; additional education or certifications in business/operations management a plus What We Offer Competitive base salary: $65,000 – $85,000/year, based on experience Bonus opportunities tied to team and operational performance Opportunity to build and shape a growing team and department A stable, established company with a strong local reputation Health benefits, paid time off, and additional company benefits A collaborative leadership team that values culture, development, and results Schedule Expectations This is an on‑site, in‑location position based in Bridgeview, IL. Given the nature of home services dispatch, this role requires availability for after‑hours phone support as issues arise, responsiveness on weekends, willingness to cover additional shifts during high call‑volume periods or staffing gaps, and extended hours during peak scheduling/demand seasons (e.g., summer AC season, winter heating emergencies). Candidates should be prepared for a dynamic schedule that reflects the always‑on nature of home services. Benefits Medical Insurance (employer subsidized) Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Dental Plans (free to employees) Vision Plans (free to employees) Short Term Disability (free to employees) Long Term Disability Basic Life Insurance (free to employees) Holiday Pay Paid Time Off 401k with Matching Credit Union Cellular Discounts Equal Opportunity & Reasonable Accommodation Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at View phone number on click.appcast.io. Ready to lead a team that keeps our customers comfortable year‑round? Apply today and bring your leadership, organization, and drive to Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric. #J-18808-Ljbffr Four Seasons Heating, Air Conditioning, Plumbing, & Electric