REGISTRATION CLERK-FLOAT

Registration Clerk (Float)

We are seeking a customer-focused and detail-oriented Registration Clerk (Float) to join our healthcare team in Salinas, CA. The ideal candidate will provide exceptional patient registration and front-office support while ensuring accurate patient information, insurance verification, and efficient registration processes. This role requires excellent communication, data entry, and organizational skills in a fast-paced hospital environment.

Key Responsibilities

• Greet patients, visitors, and families with professionalism, compassion, and excellent customer service.
• Register inpatient and outpatient admissions by accurately collecting demographic, insurance, and financial information.
• Verify patient identity using appropriate identification and ensure accurate documentation.
• Enter patient information into the hospital registration system with a high level of accuracy.
• Obtain insurance information, authorizations, and required documentation for patient services.
• Collect copies of insurance cards, Medicare, Medi-Cal, and other required identification documents.
• Prepare patient charts, identification bands, labels, and registration paperwork.
• Review registration information for completeness and accuracy before processing.
• Process patient transfers, bed changes, and updates within the electronic registration system.
• Maintain confidentiality and comply with HIPAA, hospital policies, and federal/state regulations.
• Provide outstanding customer service while assisting patients during stressful or emergency situations.
• Float between registration areas and departments based on operational needs.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum 1 year of medical office, hospital registration, or patient access experience.
• Minimum 1 year of high-volume data entry experience.
• Strong computer and keyboarding skills with excellent attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced healthcare environment.
• Strong organizational, problem-solving, and customer service skills.

Preferred Qualifications

• Experience with hospital registration or patient access systems.
• Knowledge of insurance verification, pre-authorizations, Medicare, Medi-Cal, and commercial insurance.
• Experience with electronic medical records (EMR/EHR) systems.
• Bilingual candidates are encouraged to apply.

If you are a motivated professional with healthcare registration, medical office, or patient access experience and enjoy helping patients while delivering exceptional customer service, we encourage you to apply today!