IT Fieldtech

Full-time

Harvey Nash Group

Floral Park, Nassau County, NY

Job Title: IT Field Technician (Bilingual Spanish Required)

Location: Hempstead, Floral Park, Valley Stream, Richmond Hill, NY
Job Type: Full-Time

Job Description:

Position Summary

We are seeking a customer-focused IT Field Technician to provide onsite technical support to retail store locations. This role requires daily travel between stores, hands-on troubleshooting of hardware, software, networking equipment, and end-user devices, while ensuring minimal disruption to store operations. Spanish bilingual skills are required.

Key Responsibilities

Serve as the primary onsite IT support contact for store locations.
Travel daily to stores to diagnose and resolve technical issues.
Troubleshoot desktops, laptops, printers, Zebra handheld devices, and POS-related equipment.
Install, configure, and support Windows operating systems, Microsoft Office, SAP applications, and other retail software.
Support network infrastructure, including routers, switches, access points, and cabling.
Manage service tickets, document resolutions, and escalate complex issues when necessary.
Train store personnel on hardware, software applications, and best practices.
Provide go-live support for new store openings and system deployments.
Deliver exceptional customer service while responding to technical inquiries and support requests.

Required Qualifications

Associate's or Bachelor's degree in IT, or equivalent technical certifications/experience.
2+ years of hands-on IT Support, Desktop Support, or Field Technician experience.
Experience supporting Windows environments, Microsoft Office, printers, and networking equipment.
Knowledge of basic networking concepts, TCP/IP, routers, switches, cabling (Cat5/Cat6), and wireless connectivity.
Strong troubleshooting, problem-solving, and customer service skills.
Ability to work independently and manage multiple priorities.
Must be able to lift and carry up to 30 lbs.
Valid driver's license and reliable transportation.

Must-Have Skills

Field Support & Desktop Support
Windows OS & Microsoft Office
Network Troubleshooting
Hardware & Software Installation
Printer & Peripheral Support
Retail Technology Support
Ticketing Systems
Fluent in Spanish and English (Required)

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Vacancy posted 2 days ago

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