IT Help Desk

Service Desk Specialist

Location: Uniondale, NY

Employment Type: 3-Month Contract

Compensation: $28-32/hr W2

LHH is seeking a Technical Support/Service Desk Specialist for a contract-to-hire opportunity in Uniondale, NY. This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented environment.

The Service Desk team supports end users across multiple offices and provides both remote and in-person support. The role will involve troubleshooting hardware, software, access, network, VPN, phone, printer, and audio/video issues, while delivering a high level of customer service to legal professionals and internal staff.

Key Responsibilities

• Provide technical support to end users by responding to, troubleshooting, and resolving service desk tickets through completion.
• Support hardware, software, printers, phones, network connectivity, VPN, email, sign-on, access, and password-related issues.
• Assist with deployment, imaging, user configurations, onboarding and offboarding, equipment moves, installations, and mobile device support.
• Set up and support audio/video meetings in conference rooms, including Zoom phone and video support.
• Use Freshservice or a similar ticketing system to manage and document support requests.

Qualifications

• Minimum of 3 years of experience in IT
• Prior helpdesk, service desk, systems support, or technical support experience required.
• Experience supporting Zoom phones and Zoom video required.
• Experience using a ticketing system required; Freshservice experience is a plus.
• Strong troubleshooting skills across hardware, software, printers, phones, network, VPN, access, Windows 11, Office 365 and user account issues.
• Excellent verbal and written communication, organizational, time management, and interpersonal skills.
• Strong customer service orientation and professional demeanor.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with legal applications, document management systems, financial applications, review platforms, or similar systems is a plus.
• NetDocuments experience is a plus.
• Information technology degree or related certifications preferred, but not required.
• A+ certification or other industry certifications are a plus.

If you or someone you know is interested in this Service Desk Specialist role in Uniondale, NY, please apply today!