Dispatch Coordinator

Swoon

Duration: 3-month contract with opportunity for extension/conversion

About the Role

We are looking for a highly organized and proactive Dispatch Coordinator to join our Service Delivery team. In this role, you will oversee daily scheduling operations, coordinate technician routing, and ensure seamless communication between field teams and customers.

This position is essential to maintaining workflow efficiency, optimizing appointment scheduling, and delivering excellent customer experiences in a fast-paced environment.

Key Responsibilities

Review and assign daily work orders to appropriate technicians
Adjust and reschedule appointments based on availability and call-outs
Generate and distribute daily ONT reports (scheduled, completed, pending, fallout jobs)
Continuously optimize schedules to maximize efficiency and productivity
Proactively contact customers to offer earlier appointment opportunities
Schedule troubleshooting and service appointments during assigned shifts
Communicate scheduling updates and process changes to the team
Manage technician availability (PTO, meetings, events) in scheduling systems
Monitor dispatch ticket queues and ensure timely resolution
Track technician activity via Geotab and provide customer updates on delays
Support internal communication channels (TechTalk & Installation Support)
Collaborate with field teams on scheduling adjustments
Update Jira tickets (remote activations, labels, attachments, work orders)
Schedule appointments after OSP escalation clearance
Create HUB tickets for equipment shortages and coordinate rescheduling
Foster a culture of trust, integrity, and collaboration

Qualifications

High school diploma or GED required (Associates degree preferred)
Previous experience in dispatch, scheduling, or coordination roles preferred
Familiarity with tools such as Jira, Geotab, or similar systems is a plus
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced, high-volume environment
Excellent communication and customer service skills
Problem-solving mindset with a proactive approach
Comfortable working across multiple platforms simultaneously
Ability to prioritize tasks and work effectively under pressure

Apply

Vacancy posted 5 days ago

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