Feed Mill Customer Service Representative

Job Description

Job Description

Agfinity is the largest agricultural Cooperative in Colorado based in the heart of the Front Range. As a cooperative we are distinguished from our competitors by our excellence in customer service and our people, which we consider our greatest asset. Every dollar that is spent with the Cooperative doesn’t just go towards a product; it goes back to the community where you live and comes back to you as patronage and equity. Every day our approach is to serve others and find a world of solutions beneficial to our members, customers and our company. 

We invite you to learn more about Agfinity, our products, services and the cooperative difference.  

Position Description:

The Feed Mill Customer Service Representative provides responsive, accurate, and professional service to customers while supporting the daily administrative and order-processing needs of the Feed Division. This position receives and processes feed orders, prepares accurate documentation and invoices, assists with dispatch and inventory activities, and provides basic feed and animal nutrition support within the employee’s level of knowledge. The role works closely with customers and internal teams to help ensure feed orders are manufactured, documented, and delivered accurately and efficiently.

Essential Functions:

• Answer incoming telephone calls promptly and professionally and assist customers with questions, orders, and service needs.
• Greet and assist walk-in customers in a courteous, welcoming, and solutions-focused manner.
• Provide basic feed and animal nutrition information to help customers make informed purchasing decisions, escalating technical questions when appropriate.
• Build positive working relationships with customers and coworkers and contribute to a collaborative, team-oriented environment.
• Prepare accurate customer invoices and ensure applicable feed tags and supporting documentation accompany each invoice.
• Review and maintain Plant Shipping Reports (PSRs) to support complete and accurate product traceability.
• Complete required documentation and system entries necessary for the accurate manufacture and sale of feed.
• Prepare preliminary order sheets, sacking order sheets, bulk feed order sheets, and scale tickets, verifying feed codes, dates, molasses rates, medicated/non-medicated status, and VFD requirements as applicable.
• Enter and update operational data and spreadsheets throughout the workday with a high level of accuracy.
• Assist with maintaining accurate and current bagged-feed inventory records.
• Support dispatch activities by communicating order information and coordinating with appropriate team members.
• Prepare and process bagged-feed orders and assist with bulk-feed orders as needed.
• Receive, document, and process bagged and bulk feed orders submitted by walk-in customers, telephone, or email.
• Perform other duties and responsibilities as assigned to support Feed Division operations.

Education:

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in Animal Science, Agriculture, or a related field preferred.

Experience:

• Proficiency with Microsoft Office applications and general office procedures required.
• Previous customer service experience preferred.
• Agriculture, feed industry, and/or basic animal nutrition experience or knowledge preferred.
• Generally, requires one to three years of related customer service, office, agriculture, or feed-industry experience.

Knowledge:

• Working knowledge of customer service practices and general office procedures.
• Knowledge of the agricultural and feed industries preferred.
• Basic knowledge of animal nutrition and feed products preferred.
• Ability to learn and follow feed-order documentation, traceability, inventory, VFD, and related operational procedures.

Skills:

• Strong customer service and interpersonal skills.
• Clear and professional verbal and written communication skills.
• Strong basic math skills and attention to numerical accuracy.
• Proficiency with Microsoft Office and the ability to learn job-specific software and systems.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Ability to accurately enter, maintain, sort, file, and distribute records and documentation.
• Ability to work effectively with customers, coworkers, managers, dispatch, and other internal departments.

Reasoning Ability

• Demonstrates strong attention to detail and maintains a high level of accuracy.
• Uses sound judgment when reviewing orders, documentation, and customer requests.
• Identifies discrepancies or incomplete information and seeks clarification before processing when necessary.
• Prioritizes and manages multiple tasks in a fast-paced environment while meeting deadlines.
• Maintains confidentiality of customer, employee, and business information.
• Communicates effectively with managers, customers, and coworkers to resolve routine issues and support efficient operations.

Additional Information:

• Regularly required to stand, walk, sit, talk, and hear.
• Must be able to sit and/or stand for periods of up to four hours at a time.
• Occasionally required to climb stairs, balance, kneel, crouch, or crawl.
• Must occasionally lift and/or carry up to 30 pounds.

Agfinity has a competitive benefits package including Health, Dental, Vision, Pension Retirement Plan, 401(k) Match Plan, Paid Time Off, Clothing Allowance and Life and Disability coverage for those who may qualify.

Agfinity is looking for values of honesty, integrity, lifelong learning, and working hard and working smart, and being kind and courteous. If you are committed to these values send us your resume now and become part of The Cooperative Difference!

Agfinity requires a post-offer, pre-hire background check and drug screen

We are an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.