Quality Coordinator (Manufacturing / RMA)

We’re hiring an RMA Quality Coordinator (Project Manager) to join a precision manufacturing and engineering company in Fairfield, OH . This is a contract-to-hire opportunity intended for candidates interested in long-term employment.

This is a hands-on quality role combining project coordination, customer and supplier communication, technical documentation, and shop-floor involvement. You’ll own the Return Material Authorization (RMA) process from customer intake through evaluation, inspection, repair coordination, and final disposition.

You’ll work closely with Engineering, Production, Purchasing, Logistics, suppliers, and customers to investigate product issues, coordinate corrective actions, and drive returned products toward resolution. This role is split between documentation/communication and time on the shop floor witnessing testing, learning the products, documenting findings, and eventually performing inspections.

Key Responsibilities

• Own and coordinate the RMA process from intake through final disposition
• Serve as a primary contact for customers and suppliers regarding returns and repairs
• Coordinate product evaluations, inspections, repairs, and testing
• Support quality investigations and corrective actions
• Witness product testing and accurately document findings
• Maintain quality, inspection, and repair documentation

Required Qualifications

• 3+ years of quality experience in an AS9100 and/or ISO 9001 environment
• Experience with product returns, repairs, RMAs, quality investigations, or nonconforming material
• Experience supporting or documenting product inspections and evaluations
• Ability to interpret engineering drawings, specifications, and technical documentation
• Strong customer, supplier, and cross-functional communication skills
• Proficiency with Microsoft Office, including Excel

Preferred Qualifications

• Experience with gas turbines, power generation, rotating equipment, or similar industrial products
• Experience with ERP/MRP systems
• Knowledge of corrective actions, supplier quality, MRB, or root cause analysis
• Experience with precision measurement tools such as calipers, micrometers, or height gauges

Compensation & Benefits

$26.00/hr - $43.00/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under applicable law.