Director of Property Management, Affordable Housing Communities

Summary The Director of Property Management for the Affordable Housing Communities is a leadership position responsible for advanced management and leadership work of considerable difficulty, which involves planning, organizing, and directing the AHC Communities’ management programs, including property management, maintenance, and compliance. The role covers budget performance, vacancies, staffing, regulatory compliance, rent collections, client satisfaction, expanding affordable housing, and exploring partnership opportunities. Primary Duties + Responsibilities Direct all property management activities related to AHC Communities, a portfolio of 4000+ affordable and market-rate units. Set and establish operating goals and review and monitor operations to ensure the department continues on track to meet established goals, including occupancy, rent collection, and maintenance work order processing goals. Direct property compliance activities to ensure compliance with multiple affordable compliance programs. Collaborate with Asset Management and Executive Leadership in the preparation, implementation, and maintenance of a 5‑year capital plan and ensure the requirements of the physical needs assessment and/or budget are consistent with the plan. Prepare and present the annual business plan and budgets. Analyze monthly performance and budget projections to the actual business plan and adjust operating strategy accordingly. Provide guidance and support to staff to ensure a cohesive, informed, and dedicated workforce. Analyze and evaluate personnel needs throughout the portfolio, including management, leasing, and maintenance personnel; make final hiring decisions with recommendations from assistant directors. Personally inspect each property in the portfolio on a regular basis (scheduled and unscheduled visits) to assure marketability of the community, interior and exterior. Direct the activities of the Compliance team to ensure the comprehensive compliance program is effective and hold the Property Manager accountable for failures. Maintain communication with direct reports to ensure operational adjustments are completed in a timely manner to address failures to meet goals. Complete all duties as assigned or requested per operational and procedural guidelines. Secondary Duties + Responsibilities Review/approve salary adjustments for on‑site personnel on recommendation from Regional Managers. Collaborate with other directors to ensure staff receives appropriate responsiveness from other departments. Ensure staff continuing education through seminars, meetings, and training programs; track training and register staff to overcome weaknesses. Meet with direct reports on a routine schedule to ensure needs are met and provide feedback on special initiatives. Explore efficiencies through technology and contract options. Communicate consistently and effectively with the Board of Commissioners to enhance understanding of operations. Ensure compliance with Opportunity Home’s policies on recruiting, screening, and hiring applicants and community rules. Work closely with support departments for effective relationships and beneficial use of services. Stay abreast of market conditions and pursue revenue opportunities to further the Agency’s goals. Promote the AHC Communities’ paperless initiative through updated operational standards and regulatory compliance. Expand the functionality of the property management software system (mobile maintenance, customized portals, inventory control). Explore partnerships to expand the affordable housing portfolio. Participate on local and/or national boards or committees as appropriate. Participate in Trauma Informed Care initiatives, including training, workgroups, projects, and certification efforts. Use Generative AI solutions ethically and responsibly. Other duties as assigned. All Supervisors Lead, motivate, engage, and retain employees by setting performance goals and deadlines in line with the company’s plans. Organize workflow and ensure employees understand and are trained on duties or delegated tasks. Monitor employee productivity and provide constructive feedback and coaching. Ensure alignment across various procedures. Behavioral Competencies Values Driven : Demonstrates understanding of Compassion, Equity, and Excellence and embodies these in interactions with residents, vendors, co‑workers, supervisors, board members, community members, and other stakeholders. Leadership : Provides direction to people and/or projects by setting clear goals and managing planning, execution, and achievement of department goals. Customer Service : Responds with compassion and professionalism to internal and external customers; fosters positive relationships while providing excellent service. Effective Use of Information : Communicates important information clearly and securely, both orally and in writing; proactively exchanges accurate and timely information. Commitment and Continuous Improvement : Pursues innovation through systematic experimentation and learning; corrects mistakes by proposing process adjustments and prioritizing long‑term solutions. Teamwork : Balances team and individual responsibilities; gives and welcomes feedback, builds positive team spirit, supports all efforts of excellence. Responsiveness and Accountability : Demonstrates a high level of excellence; holds oneself personally responsible for work; complies with procedures; maintains confidentiality; anticipates issues and resolves them promptly. Education Required Bachelor’s Degree, or higher, from an accredited college or university in Business, Property Management, Real Estate Management, Public Administration, or a related field. An additional eight (8) years of experience may be considered in lieu of the education. Experience Required Ten (10) years in property management of multifamily properties—including LIHTC, Project‑Based Section 8, and other subsidy programs. Five (5) years of management experience. Ability to learn and use cloud applications such as Google G‑Suite (Chrome, Gmail, Drive, Calendar, Docs, Sheets, Slides) and Microsoft Office 365 (OneDrive, Outlook, Word, Excel, PowerPoint); proficiency with Mac or PC desktop equivalents. Successful completion of a criminal history background check, education and work‑history verification, and a drug screening test. Preferred Education and Experience Certified Apartment Manager or Certified Apartment Portfolio Supervisor. Certified Property Manager or Accredited Residential Manager. Certified Senior Professional Housing Manager or Certified Management Executive. Ability to use cloud technologies such as LucidChart for diagrams, workflows, and chart drawing; familiarity with Vizio or equivalent. Basic understanding of VPN access to connect to internal business systems. License + Certificates Required : Texas Class “C” driver’s license at the time of placement, insurable by the organization’s fleet and liability insurance carrier. Must have the ability to earn certifications as required by assigned tasks. Technical Skills Proficiency in math. Proficiency in verbal and written communication. Understanding of regulatory compliance. Knowledge of capital planning, financial analysis, and strategic planning and implementation. Effective decision‑making and communication skills. Advanced knowledge of operational characteristics and service delivery programs. Advanced leadership and management skills. Ability to build effective relationships. Ability to analyze problems, identify alternative solutions, and project consequences of proposed actions. Excellent mediation skills. Ability to motivate and mentor personnel. Enhanced skill development for current and future responsibilities. Leadership role in decision‑making. Maintain positive resident relationships. Evaluate employee performance objectively, recognize achievements, and assist in problem‑area resolution. Physical Demands Frequently required to remain in a stationary position; daily movements include sitting, standing, operating computers and other office equipment, walking and moving around the office and/or community property, and attending onsite and offsite meetings. Must be able to complete data entry, utilize various portals, and communicate via email and telephone. The employee must occasionally transport up to 25 pounds. Work Environment Office environment noise is usually moderate. High level of interaction with external/internal clients. May be transferred or required to work at different properties or sites for interim periods to support business needs. Outside environment subject to environmental elements when conducting visits to various sites or participating in outside events. ADA Statement In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable equal employment opportunities, provided it would not impose an “undue hardship” on the operation of the business. Ethics As a public agency, the organization is committed to maintaining the highest ethical standards. Employees are expected to perform work responsibilities with integrity, professionalism, and honesty, and to serve the public with dedication, courtesy, and responsiveness. Equal Employment Opportunity Statement Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Disclaimer The above information in this description is designed to indicate the general nature and level of work performed by employees within this classification. It is not comprehensive and is not intended to constitute a complete inventory of all duties, responsibilities, and qualifications required. This position specification is not an employment agreement or contract; management has exclusive right to alter it at any time without notice. #J-18808-Ljbffr Texas Apartment Association