Senior Project Manager

Role Description

The Senior Project Manager – SaaS Customer Implementations leads large-scale, customer-facing SaaS deployment projects from initiation through go-live and stabilization. This role ensures successful implementations that deliver measurable value and high customer satisfaction by managing complex, multi-workstream projects and collaborating with customers, internal teams, and third-party vendors.

• Lead comprehensive delivery of complex SaaS implementation projects, covering scoping, requirements gathering, configuration, integration, testing, training, and go-live phases.
• Develop and maintain detailed project plans, schedules, resource allocations, risk registers, communication strategies, and financial forecasts.
• Manage multiple enterprise-level customer projects simultaneously, ensuring effective coordination and organization.
• Guarantee all deliverables meet contractual obligations, quality standards, and professional services expectations.
• Act as the primary customer contact throughout the implementation lifecycle, setting and managing expectations.
• Facilitate customer workshops, requirements sessions, status meetings, and executive briefings.
• Identify, track, and resolve risks, issues, and dependencies proactively; manage change requests while ensuring alignment with scope and budget.
• Maintain robust program management processes including RAID logs, decision tracking, and governance reporting.
• Collaborate with Product, Technical Services, Consulting, Support, and Training teams on solution design, integration, and testing readiness.
• Own project financials, including budgeting, forecasting, burn rate analysis, and protecting revenue and margins.
• Support Sales in pre-sales activities through scoping, estimating, deployment planning, and customer presentations.
• Mentor junior project managers or coordinators and contribute to standardized implementation methodologies.
• Lead post-implementation reviews, document lessons learned, and promote continuous improvement.
• Champion delivery excellence, customer value realization, and scalable implementation practices.
• Travel approximately 25% to customer sites, company offices, or industry events in the United States.

Qualifications

• Bachelor’s degree in Business, Technology, or Healthcare.
• Minimum of 5 years project management experience, including at least 3 years managing SaaS customer-facing implementations.
• PMP Certification.
• Proven ability to manage enterprise-scale projects with multiple workstreams and complex customer environments.

Requirements

• Strong knowledge of project accounting, budgeting, forecasting, and resource management.
• Experience leading cross-functional teams without direct authority.
• Background in complex integrations, interfaces, infrastructure components, or third-party vendor management.
• Excellent communication and stakeholder influence skills across all organizational levels.
• Experience in regulated industries or healthcare settings.
• Demonstrated collaboration skills, building trust and fostering open communication.
• Lean Six Sigma Green Belt or Black Belt certifications.
• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care sectors.
• Proficiency in project management tools such as Smartsheet, Jira, MS Project, or similar.
• Experience working in global, matrixed organizations.
• Strong customer focus with the ability to guide clients through change.
• Strategic problem-solving and conflict-resolution capabilities.
• Ability to simplify complexity and communicate clearly.
• Strong organizational skills and attention to detail.
• Adaptability to fast-paced SaaS environments.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) plan.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Flexible Time Off (FTO).
• 11 paid holidays plus 3 floating days.
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.