Insurance Call Center Representative

Insurance Customer Service Representative We are seeking a customer‑focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast‑paced, high‑volume call center environment. Key Responsibilities Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products. Assist clients with account servicing, including policy information, transactions, updates, and general inquiries. Research and resolve customer issues, ensuring a high level of service and timely follow‑up. Accurately document all customer interactions, transactions, and resolutions in internal systems. Process customer requests such as account updates, documentation requests, and transaction‑related activities in compliance with company policies and regulatory requirements. Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics. Escalate complex or sensitive issues to the appropriate teams when necessary. Maintain a strong understanding of products, services, and regulatory guidelines. Identify opportunities to improve processes and enhance the customer experience. Required Qualifications High school diploma or equivalent (G.E.D.). 2+ years of experience in customer service, call center, or a high‑volume client‑facing environment. Strong communication skills (verbal and written) with the ability to explain information clearly and professionally. Proven ability to manage difficult conversations and de‑escalate customer concerns. Strong attention to detail and organizational skills. Ability to multitask and navigate multiple systems efficiently. Comfortable working in a fast‑paced, metrics‑driven environment. Preferred Qualifications Experience in financial services, insurance, or brokerage environments. Familiarity with investment or insurance products (e.g., annuities, retirement accounts, policies). Experience working with CRM systems or call center technologies. Key Skills & Competencies Customer‑focused mindset with a commitment to service excellence. Strong problem‑solving and analytical skills. Ability to work independently and as part of a team. Adaptability and ability to quickly learn new systems and processes. Ability to remain calm and professional under pressure. Strong listening and interpersonal skills. Equal Opportunity Employer DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. DXC will respond only to requests for accommodations due to a disability. Recruitment Fraud Notice Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites or unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of an illegitimate recruiting process. DXC does not make offers of employment via social media networks and never asks for money or payments from applicants at any point in the recruitment process. More information on employment scams is available here. #J-18808-Ljbffr DXC Technology