Program Coordinator (NORC)

Job Description

Job Description

Program Coordinator (NORC)
Hourly Rate: $29.705
FLSA Status: Non-Exempt
Program: NORC Queensview/North Queensview
Reports to : Program Director
Position Type: Hourly (Non-Exempt)
Work Schedule: Monday–Friday: 8:00 AM – 4:00 PM

 
About HANAC, Inc.
HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.

 
Job Summary: Assists the Program Director with implementing program policies and
services to the program's clients. Responsible for maintaining program's records and reports. Answering phones in a professional manner and scheduling appointments. Assisting Program Director with general inquires.

 
Essential Functions:

• Input data into HANAC data program and assist Program Director with DFTA STARS database input.
• Interviewing clients for needs assessment (can be done by phone or in office).
• Providing case assistance in acquiring and completing required forms and gathering verification information for as needed.
• Follow up client's cases on regular basis to assure resolution of issues identified as well as identify possible new issues.
• Attend required training, in-house or at other venues, to keep abreast of laws, regulations, services, and issues affecting defined clientele.
• Maintaining case service log for documenting time, issues, and resolutions.
• Computer entry of program required statistics.
• Attending staff meetings with the Program Director.
• Follow established on-site safety and emergency procedures.
• Creating the monthly newsletter and emailing it to clients.
• Excellent communication skills including oral and written with ability to work with clients in crisis.
• In absence of Program Director, assume supervisory duties.
• Other tasks as may be required and needed.

• Associate's Degree or higher and demonstrated experience working in social services.
• Must be flexible, detail-oriented, responsible, reliable, professional, able to work as a team member, and contribute to a positive work environment.
• Must be able to multi-task and take initiative.
• Bilingual fluency (English/Spanish or English/Greek) highly preferred.

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