Inside Sales Representative

Houston, United States | Posted on 09/15/2026 Head & Guild Parts is a family-owned Houston businessthat has served customers nationwide for nearly 70 years. We specialize inhigh-quality construction, excavation, and mining equipment parts, includingbrand-name, aftermarket, and specialty components for cranes, bulldozers,excavators, and other heavy equipment. The Opportunity This role combines relationship management, new-businessdevelopment, product solution selling, and sales coordination. You will supportexisting customers while actively building a pipeline of new opportunities,learning customer equipment and project needs, recommending appropriate partsand solutions, and managing the sales process from initial outreach throughquotation, order processing, and follow-up. What You’ll Do Grow & Manage Customer Relationships Build and nurture relationships with current clients, maintain satisfaction, and identify additional opportunities to support their projects. Proactively research and generate new business leads using CRM data, industry sources, events, and other prospecting channels. Connect with prospective customers through calls, email, online meetings, and on-site visits when needed. Handle objections, follow up consistently, negotiate appropriate terms, and move qualified opportunities toward close. Understand Needs & Recommend Solutions Assess customer requirements and recommend suitable construction, excavation, and heavy-equipment parts and services. Present tailored product solutions based on customer needs, equipment requirements, availability, and project priorities. Participate in product and skills training to stay current on industry trends, product offerings, and customer applications. Manage the Sales Process Prepare detailed sales quotations, follow up on open opportunities, and support the customer through purchasing decisions. Create and process sales orders and purchase orders accurately and promptly. Maintain complete sales activity, opportunity, and customer communication records in the CRM. Track activity, leads, conversions, and other key performance metrics and provide regular reporting. Coordinate Internally Confirm inventory availability and coordinate with internal teams to respond efficiently to customer requests. Collaborate with sales, marketing, and customer service to provide consistent, high-quality support throughout the customer experience. Conduct on-site customer visits as needed to strengthen relationships, assess requirements, provide product demonstrations, or support the sales process when remote options are not sufficient. What You Bring 3–5 years of inside sales experience, preferably in construction, industrial, manufacturing, or parts-related sales. Experience using CRM software such as Salesforce, HubSpot, or a similar platform, plus Microsoft Office and online communication tools. Strong B2B communication and presentation skills with the ability to build rapport, understand customer needs, and present solutions clearly. Experience with outbound prospecting, objection handling, sales follow-up, and closing is preferred. A demonstrated history of meeting or exceeding sales goals or quotas. Strong organization, attention to detail, analytical ability, and time management across multiple priorities. Self-motivation and independent drive, paired with the ability to collaborate effectively in a fast-paced team environment. What Success Looks Like A successful Inside Sales Representative develops trusted customer relationships, maintains a healthy pipeline of new opportunities, follows up consistently, keeps CRM and order information accurate, coordinates effectively with internal teams, and converts customer needs into well-matched product solutions and sales. #J-18808-Ljbffr Human Insights Consulting