Inside Sales Representative

Inside Sales Representative

Serve as an inside sales representative and coordinate customer support activities from quote to delivery working within a fast paced and competitive environment at the Mueller National Call Center Environment. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes, opportunity follow ups and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing, delivery and resolving issues.

Mueller is now part of the Cornerstone Building Brands family, strengthening our commitment to serving our communities where we live, work, and play with quality and innovative metal building solutions.

Responsibilities include working within a CRM platform to track leads, update opportunities and manage follow ups; utilizing phone calls, emails and text messages to contact leads; generating professional project estimates and sales of metal building systems, residential metal roofing and components; effectively managing time to maximize customer contacts and quote projects expeditiously; entering sales orders into software systems and coordinating internal resources to provide customers with desired products and services in a timely, accurate, and professional manner; coordinating post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.; ensuring the sale of products and services comply with proper pricing guidelines, policies, and procedures; serving as the customer point of contact, providing assurance, and maintaining positive relationships with customers; acting as the liaison between the customer and company regarding potential problems and customer desires; analyzing and reporting competitive market information; and providing and ensuring customer-focused activities, deliverables, and services.

Qualifications include a high school diploma or GED required, bachelor's degree preferred; one to two years of experience in a sales or service-oriented industry preferred; strong customer service and interpersonal skills coupled with detail orientation and organizational skills; strong professionalism, work ethic and competitive spirit; sufficient personal computer and business software application use capabilities required; a combination of education and experience may be qualifying; and this job is 100% office based.

Cornerstone Building Brands