Telehealthcare Extender (RECEPTIONIST)

Job Description

Job Description

Telehealth Extender

Horizon Healthcare, Inc.'s American Telehealthcare program is now hiring for part time and full time  Tele-Behavioral Health Extenders for our Howell ave location in Milwaukee, full time in Waukesha and  full time in Racine. The program’s infrastructure is electronic and cloud-based, including video conferencing, scheduling, electronic medical records, and payment for services. Patients connect from their originating site to providers located at a distant site. The originating and distant sites can be any location that is quiet and confidential, including: patients homes or workplace, providers offices, medical clinics, nursing homes, assisted living facilities, hospitals, half-way houses, correctional facilities, social service agencies, and/or attorneys’ office.

RESPONSIBILITIES:

1. Provide customer service to patients in a timely and professional manner.
2. Receptionist/front desk duties include, but not limited to filing, copying, faxing, answering and/or forwardingphone calls, as well as taking messages.
3. Assist physicians and counselors with telepsychiatry set-up and related clerical and administrative duties.
4. Perform basic troubleshooting on Telehealth equipment (i.e. computer, microphone, television) as needed.
5. Schedule new appointments, diagnostic tests, follow-up visits, and initiate reminders as necessary.
6. Complete prior authorizations, insurance verification, and collect co-pays.
7. Collect and post data for billing.
8. Verify Insurance through forward health portal and populate chart with demographic information.
9. Upload medication list for new clients.
10. Obtain urinalysis for Urine drug screen.
11. Obtain client’s signature on Release of Information (ROI) forms to obtain pharmacy information and medical records if requested by the practitioner.
12. Protect patient rights.