Head of Operations

Responsibilities Serve as the single accountable owner for any operational issue that crosses two or more functions or reaches an executive level. Own the escalation path end-to-end: triage → assign → drive to resolution → confirm root cause is fixed and QA'd. Consolidate today’s scattered operational activities into coherent teams with clear charters, hand-offs, and accountability. Own the centralized intake, routing, and resolution of restaurant escalations, with clear owners and SLAs. Own the implementation of cross‑functional, project‑based operational initiatives that move the needle at a company level. Run the operational layer that sits between product/engineering and the field, ensuring releases land cleanly with restaurants. Own day‑to‑day execution and issue resolution for delivery across partners. Absorb and structure the support function once the foundation above is in place. Requirements 6+ years in operations leadership at a real operational company — ideally a high‑growth marketplace, logistics, food‑tech, fintech, or B2B SaaS serving SMB customers. Candidates should come from a company with a recognizable growth story: we want to see that you’ve scaled something, not just managed it. On‑demand delivery or restaurant‑tech experience is a strong plus. Bachelor’s degree or higher. Proven track record building operational functions from scratch or from chaos — with evidence: playbooks, systems, metrics, before‑and‑after. Not just "I led ops." Experience owning cross‑functional operations across multiple domains simultaneously (legal, finance, support, product ops, delivery). Strong systems and process thinking; comfortable defining SLAs, metrics, and accountability models and holding others to them. Hands‑on SQL knowledge — you read the data yourself, you don’t wait for someone to pull it. Demonstrated agent and automation building — you can show something you’ve built: a bot, a workflow, an AI‑powered process. Not theoretical interest; actual output. Thrives in chaos — you operate effectively when priorities shift daily, problems are ambiguous, and pressure is high. You don’t firefight indefinitely; you turn recurring chaos into documented systems. A service mindset — operational companies are pulled toward serving customers. You build engines that deliver that service at scale. Excellent stakeholder management; credible as the single point of contact for executives, partners, and internal teams. Experience working with Israeli startup culture, or a clear demonstrated ability to operate in a fast‑moving, direct, low‑hierarchy environment. Based in either NYC or Miami. #J-18808-Ljbffr Jobtailor