Site Associate (JR 5350) - Pacific Motor Inn

Site Associate Santa Clara, CA • $24.61 to $29.58 per hour • Full Time • Non‑Exempt • Driving Required • Available Schedule: Monday – Friday, 12:30 pm – 9:00 pm Job Overview As part of the Administration Team, the Site Associate works under the Site Manager to maintain a safe, welcoming, and supportive environment for Participants. The role includes front‑desk operations, participant assistance, and compliance with shelter policies and procedures. Responsibilities Serve as the primary point of contact for participants, visitors, and staff, ensuring all interactions are conducted with respect and confidentiality. Monitor and control access to the site, ensuring only authorized individuals enter the facility. Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members. Assist participants with check‑in and check‑out procedures, ensuring accurate documentation as needed. Provide information about shelter services, rules, and daily schedules. Address participant concerns or issues promptly, escalating them to the Site Manager or other appropriate staff as needed. Conduct regular rounds of the site to ensure the safety and security of participants and the facility; report any safety concerns, incidents, or emergencies to the Site Manager immediately. Enforce community rules and policies consistently, addressing violations calmly and respectfully; maintain accurate records of participant occupancy, daily logs, and incident reports. Assist with the distribution of mail, personal items, and supplies to participants. Help coordinate and schedule participant services, including appointments with case managers and other support services as needed. Liaise with social services and case‑management staff to ensure participants receive appropriate support. Assist in organizing and promoting activities or workshops designed to help participants transition to stable housing. Maintain a clean, organized, and welcoming front‑desk area and common spaces. Report maintenance issues or facility concerns to the Site Manager for prompt resolution. What You Bring Analytical skills and attention to detail: gather and interpret data, identify trends, and produce accurate work. Collaboration and teamwork: work effectively with others, build positive relationships, and contribute to team goals. Communication: convey information clearly and effectively, both verbally and in writing. Creativity and initiative: take action, make decisions, and generate innovative solutions. Critical thinking and problem solving: analyze situations, consider alternatives, and make logical decisions. Ethics and boundaries: maintain professional standards, honesty, integrity, and appropriate boundaries. Preferred Qualifications Previous experience in a shelter, social services, or customer service setting preferred. Minimum Qualifications High school diploma or GED certificate. One year of experience in a front‑desk or office position. Mandatory Requirements Employment eligibility verification. Must be able (or willing) to obtain CPR/First Aid training. Must successfully complete, as a condition of hire: Tuberculosis test Background screening Drug test Driving Have reliable transportation. Hold a valid driver’s license. Provide proof of insurance and ownership for personal vehicles used during work duties. Qualify for PATH’s insurance coverage. Employment Eligibility Applicants must be authorized to work in the United States. PATH does not sponsor or take over sponsorship of work visa applicants. California Work Expectations We are a California employer. All regular and customary work must be performed within the state. Work outside of California is not approved. Benefits Medical, dental, and vision coverage; vacation and sick time; paid holidays; and a retirement plan. Equal Employment Opportunity PATH provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We comply with all applicable federal, state, and local nondiscrimination laws. We also consider applicants with criminal histories in a manner consistent with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment. #J-18808-Ljbffr PATH