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Global IT Service Desk Leader - 24/7 & AI-Driven

Resolution Technologies

Resolution Technologies, Inc. is seeking a Global Manager, IT Employee Services to lead our worldwide employee technology support organization. This role oversees the 24/7 Global Service Desk, three regional tech teams, and the Mobile Team, driving a seamless, modern support ecosystem in Hoboken, NJ. You will advance automation and AI strategies, unify processes, and partner with IT, Security, HR, Facilities, and Engineering to elevate employee experiences and operational excellence. #J-18808-Ljbffr Resolution Technologies

Vacancy posted 3 days ago
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