Global IT Service Desk Leader - 24/7 & AI-Driven
Resolution Technologies
Resolution Technologies, Inc. is seeking a Global Manager, IT Employee Services to lead our worldwide employee technology support organization. This role oversees the 24/7 Global Service Desk, three regional tech teams, and the Mobile Team, driving a seamless, modern support ecosystem in Hoboken, NJ. You will advance automation and AI strategies, unify processes, and partner with IT, Security, HR, Facilities, and Engineering to elevate employee experiences and operational excellence. #J-18808-Ljbffr Resolution Technologies
- NiCE in Hoboken, NJ, seeks a strategic leader to head Global IT Employee Services. You will oversee the 24/7 Global Service Desk and regional tech support teams across EMEA/IL, Americas... ...tech support while driving automation and AI initiatives. You will collaborate with IT,...Suggested
- NiCE is seeking a Head of Global IT Employee Services to lead worldwide employee technology support, overseeing the 24/7 Global Service Desk and regional teams. You will drive automation,... ...experience, plus a strong ITSM and AI-driven support background. #J-18808-Ljbffr...SuggestedWorldwide
- ...a fire within you. The Global Manager, IT Employee Services leads NiCE’s worldwide employee... ..., overseeing the 24/7 Global Service Desk (Tier 1) and three regional... ...improvement. Use AI technologies to enhance... ...roadmap by expanding AI-driven virtual agents , sophisticated...SuggestedRemote workWorldwide
- ...within you. The Head of Global IT Employee Services leads NiCE’s... ...organization, overseeing the 24/7 Global Service Desk (Tier 1) and three... ...automation and AI support strategies,... ...roadmap by expanding AI-driven virtual agents,... ...thinker, a collaborative leader, and passionate...SuggestedWork at officeRemote workWorldwide
$135k - $175k
Burlington Stores is seeking a Director of IT Service Delivery to lead and optimize IT service management processes across our retail operations... ...candidate will manage service delivery teams, direct service desk operations, and serve as the product owner of the ServiceNow...SuggestedFlexible hours- Dormont Manufacturing Co in Hoboken, NJ, is seeking a Global Manager, IT Employee Services to lead the worldwide employee technology support organization. This role oversees the 24/7 Global Service Desk and enhances employee experiences through operational excellence....Worldwide
$153k - $269k
...into code, or iterating with AI. From idea to product, Figma empowers... ...is looking for a Manager, IT Operations to lead our San... ...overall IT performance. As a data-driven leader youll use these metrics to... ...-technical collaborators on a global level Advanced knowledge administering...Minimum wageFull timeFor contractorsWork at officeLocal areaRemote workFlexible hours2 days per week- Navista, a Cardinal Health company, seeks a Manager of IT Service Delivery and Field Services to lead IT support delivery operations and... .... The role involves managing Tier 1-3 teams, implementing AI-driven solutions, and advancing ITIL maturity to optimize service quality...Remote work
- DescriptionBaldor is seeking an IT Service Operations Manager to join... ....This role leads our 24/7 IT Service Desk while also owning the technology... ...paging and escalationLeverage AI and automation to drive... ...people management; a hands-on leader with a technical background...Full timeTemporary workAll shiftsShift workWeekend work
$135k - $175k
...Overview The Director of IT Service Delivery/Service... ...-to-end IT Service Desk, L1/L2 support,... ...implements proactive, data‑driven measures to reduce... ...aligned to global standards. Design... ...direction and ensuring 24/7 coverage. Foster... ...operate as an escalation leader during high‑...Full timeContract workRemote workFlexible hours$200k - $260k
...build, run, and scale AI and accelerated... ...infrastructure industry leaders. Our technology, purpose... ...a Director of IT Operations to own the global systems and infrastructure... ..., Groups), GCP (IAM, service accounts), and Identity... ...decision we make is driven by how we can better...Work experience placementLocal areaFlexible hours- ...diverse group of mission-driven individuals committed... ...We take great joy in service to others Our families... ...Services Director, IT Infrastructure, Operations... ...-user computing, help desk operations, and AI-enabled operational... ...Serve as a key technology leader for HIPAA compliance,...Full timeWork experience placement
$123.25k - $150k
A technology solutions provider in Secaucus is seeking an experienced IT Project Manager to oversee IT service management functions. The successful candidate will manage operations, ensure service delivery, and lead continuous improvement initiatives across the IT department...$240k - $280k
Global Head of DevSecOpsPosition OverviewChubb... ...an exceptional leader to build and scale... ...be well versed in AI-enabled software engineering... ...must be code-driven, testable, and self... ...security is not a gate, it's engineering... ...extensive product and service offerings, broad distribution...Local areaShift work$155.6k - $306.8k
Position Summary Our Global Business Services (GBS) team serves as a... ...innovative, market-driven solutions. Our mission... ...such as Finance, HR, IT, Procurement, and... ...digital, automation, AI, and workflow technologiesBuild... ...and other enterprise leaders. Qualifications...Local area- ..., Inc. is seeking a strategic VP of Revenue Operations to lead Global RevOps and optimize the go-to-market engine across sales, marketing... ...CRO and senior leadership to design scalable processes, deploy AI-driven automation, and build KPI dashboards and real-time reporting...Remote work
$150.4k - $343.6k
...help you succeed in a globally connected... ...agendas, Global Business Services (GBS) has become a... ...functions (Finance, HR, IT, Procurement,... ...Sciences: Compliance-driven GBS models, R&D support... ...teams to embed AI, RPA, data platforms... ...interested in passionate leaders with strong vision...Work experience placementSummer holidayFlexible hours$90 - $100 per hour
...excellence through ServiceNow strategy, IT asset optimization, and... ...Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management... ...Information Technology Service Desk Manager New York City... ...article, started with the help of AI. #J-18808-Ljbffr Brandon Consulting...Contract work$195k - $255k
## Director of Global Customer Operations & FulfillmentApplylocations: Waltham, MAtime... ...depot repair operations, RMA pipelines, serviceability/quality engineering liaison, and global... ...processes into highly disciplined, SLA-driven support and fulfillment structures.* 3PL...Work at officeRemote workVisa sponsorshipShift work- Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Facility Manager to lead IT Call Center operations in the Nashville, Tennessee area. The role oversees a 40,000-60,000 sq ft, 24/7 facility with security systems and infrastructure, ensuring...
€1,000 - €1,500 per month
About Reboot Monkey Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands... ...Preferred Locations This is a remote, 24/7 shift-based role. We are hiring from:... ...(Freshdesk, ServiceNow, Jira Service Desk, Zendesk — any enterprise helpdesk)...Remote jobFull timeFor contractorsFreelanceWorldwideShift workNight shiftRotating shift$142.6k - $261.5k
...ConsultingEmployer: EY Global ServicesApply by: 2... ...success will be driven by your proficiency... ...Technologies, IT Standards and Governance... ...for additional services.What we look forWe... ...in our team-led and leader-enabled hybrid model... ...markets.Enabled by data, AI and advanced...Summer holidayImmediate startFlexible hours- ...As a Program Manager within Global Equities at JPMorganChase, you... ...implementation of projects from industry-driven change, digital solutions,... ...programs, in a financial services setting, from inception to execution... ...200 years and today we are a leader in investment banking,...
- ...clinics, is seeking a compassionate and service-oriented Float Front Desk/Patient Services Coordinator based... ...Reimbursement About IVIRMA Global: IVIRMA is the largest group in... ...pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check...Full timeWork at officeMonday to FridayFlexible hours
$100k - $120k
...such as 4K/8K cameras, remote production tools, and AI-driven media tagging.Partner with engineering and IT teams to ensure infrastructure supports high-volume... ...NBAThe National Basketball Association (NBA) is a global sports and media organization with the mission to inspire...Full timeTemporary workWork at officeLocal areaRemote workNight shift$18.8 - $20.9 per hour
...food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience... ...other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace...Work at officeLocal areaShift work- Pilot.com, Inc. is seeking a data‑driven operations professional to own work orchestration, KPI reporting, and forecasting across the Customer Operations function. You will build scalable models, automate workflows, and partner with senior leadership to drive efficiency...
- ...and trams, to turnkey systems, services, infrastructure, signalling... ...new challenge and apply your IT Operations expertise in a new... ...alongside collaborative and results-driven teammates. You'll drive... ...Ability to work independently in a global environment , Intellectual curiosity...Full timeLocal areaWorldwide
- ...with a strong mission-driven culture is hiring a... ...fit for a network leader who enjoys both... ...modern, complex, and global, with meaningful work... ...teams, IT Security, site leadership... ...vendors, and managed service partners. Key responsibilities... ...paths, service desk runbooks, KB...Remote work3 days per week
- As part of our Compliance & Product Services Commercial Auto team, you will help shape the... ...analytics and technology partner to the global insurance industry by delivering value to... ...Solutions - offers end-to-end, data insight-driven core capabilities for carriers,...Remote work
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