IT Support Specialist

Overview: \ This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn. \ Responsibilities: \ Responsible for general day to date support, to include, but not limited to as much of the following as possible: \ \ Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems \ Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices \ Perform basic system updates, installations, and configurations \ Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems \ Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly \ Troubleshoot and resolve AV issues during events or regular operations \ Maintain accurate records of IT and AV equipment inventory \ Document and track support tickets, solutions, and system changes \ Report recurring technical issues and suggest potential improvements \ Work closely with senior IT staff to learn and grow technical skills \ Provide basic IT and AV training to end-users as needed \ \ Qualifications: \ Education/Experience \ \ Bachelor's Degree or at least 2 years' experience required. \ \ Knowledge/Skills/Abilities \ \ Requirements: \ \ Basic knowledge of IT hardware, software, and networking. \ Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques. \ Strong problem-solving skills and attention to detail. \ Excellent communication and interpersonal skills. \ Ability to work independently and as part of a team. \ \ \ \ \ Preferred Skills: \ \ Experience with AV platforms such as Zoom, Microsoft Teams, or similar. \ Understanding of video editing or basic multimedia production. \ Basic knowledge of cabling and signal flow for IT and AV systems. \ \ \ \ Working Conditions \ \ Extensive Use of Computers \ Extensive time sitting/standing \ Able to lift up to 5 lbs \ \ Maximum Salary: USD $55,000.00/Yr. \ Minimum Salary: USD $44,000.00/Yr. #J-18808-Ljbffr