Account Manager

Description:

At District Photo, our employees are the heart of our company. We are seeking a Jr Account Manager(SMB) hybrid to support our factories.

Position Summary

Responsible for driving SMB partner revenue growth by expanding existing relationships, acquiring new partners, and exceeding sales and performance targets. Owns the full partner lifecycle from onboarding through growth, retention, and performance management. Partners cross-functionally with Sales Operations, Customer Service, Marketing, Production, Fulfillment, Quality, and Logistics to deliver successful programs, exceptional partner experiences, and sustained revenue growth.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and its clients satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us out,Check up out!

Requirements:

• Account Management
• Owns SMB partner relationship and growth strategy inside both our wholesale and print-on-demand routes to market. Drive revenue, manage actions to completion, and lead sales calls, updates, workshops, and QBRs.
• Serve as contract Subject Matter Expert, using standard contract agreements, negotiate terms if applicable, and monitor SLA compliance, escalate risks.
• Prepares and presents proposals, contracts, presentations.
• Onboarding for New Partners and new to Partner SKUs. Manage timelines, testing, blockers, and product readiness to ensure on-time go-live.
• Accountable to exceeding quota by driving revenue growth through strong partner relationships, accurate forecasting, and disciplined execution of account plans.
• Account forecasting & accuracy. Audit partner forecasts prior to submission - negotiate updates. Provide demand insights, large promos, risks/opportunities to workflow planning and sales leadership.
• New Business Pipeline. Identify prospects, lead sales process, log in CRM, define solutions, negotiate terms, onboard partners, drive revenue growth.
• Partner Communication. Announcements, updates, operational/SLA updates, etc. Internal Communication: Weekly activity reports, CRM updates, 1:1's, Business Reviews, Ad Hoc requests.
• Maintain partner satisfaction/exceed partner revenue plans. Manage request intake via DPI workflow tools, aligning internal teams, and providing consistent updates and accountability through completion. Enable relationships for mutual growth.

Sales Operations

• Support sales conversations, promote products, sample requests, and drive partner revenue opportunities. Recommend changes to improve field relevance and win deals.
• Study competitors to identify sales gaps, position differentiation, and proactively win opportunities.
• Owns optimizing the use of partner programs, sales tools to drive account growth, ensure operational readiness, and support successful delivery of partner initiatives.
• Oversee account API (or other) integrations. Align stakeholders, managing timelines, and driving go-live readiness and stability.
• Act as the partner advocate for platform technical needs. Ensuring integrations, configurations, and system issues impacting the partner experience are escalated and resolved.
• New Products. Submit all requests through established DPI workflow tools to ensure proper tracking, prioritization, visibility, and timely execution.
• Ensures product sales align with P&L targets. Sell within approved pricing and margin guidelines
• Drive execution of partner promotions and incentive offers to support revenue growth and partner performance.
• Support partners on shipping strategy, timelines, and exceptions. While coordinating internally to resolve shipping issues impacting partner experience
• Drive growth by leveraging LinkedIn and social platforms. Build relationships, identify opportunities, share value-driven content, and support partner revenue expansion

Customer Service

• Partner with Customer Service to monitor inquiry progress and ensure issues are followed through to completion.
• Maintain awareness of refund, remake, and return activity to support partner communication, while operational handling remains with Customer Service.
• Receive and manage Customer Service escalations for order issues requiring additional review or partner coordination.
• Receive and manage Customer Service escalations for quality (and other) issues requiring additional review or partner coordination.
• Proactively notify partners of inventory outages. Provide alternatives if available and coordinate updates to prevent fulfillment disruptions.
• Produce and communicate account performance reporting. Produce and communicate account performance reporting, including sales trends, product performance, and operational insights for partners and internal teams.

Qualificatons & Requiremenets

• Bachelor's degree in Business, Marketing, Communications, Sales, Printing or a related field (preferred)
• 13 years of experience in account management, sales support, or business development
• Experience with SMB or channel partner environments strongly preferred
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Monday.com) and workflow/project management tools

Skills & Abilities

• Strong verbal and written communication skills with the ability to present to partners and internal leadership
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment
• Analytical mindset with the ability to interpret sales data, forecasts, and performance metrics
• Detail-oriented with strong organizational and follow-through skills
• Collaborative team player with the ability to work cross-functionally across departments

Working Conditions

• Standard office environment; remote or hybrid arrangements may apply
• Extended periods of computer-based work including video conferencing
• Occasional travel to partner sites or trade events may be required
• Ability to manage multiple communication channels simultaneously (email, Slack, phone, CRM)

District Photo Inc.

Founded in 1949 by Melvin Cohen as a small black & white photo lab, the business grew during the last half of the 20th century into a large wholesale photofinishing lab serving mid-Atlantic retailers and a national mail order film business. In the late 1990's under Neil Cohens leadership, DPI acquired a photo business in the UK and has transitioned from a mid-Atlantic film developing lab to multiple state-of-the-art digital labs shipping millions of photos worldwide every day.

Today, District is one of the largest variable data printing companies in the world as their facilities comprise over a million square feet of manufacturing space with a global reach that sets them apart in the digital printing market. With 7 production fulfillment facilities located in the United States (MD, PA, KY, AZ), England, the Czech Republic & Australia, District Photo is the leader in creating photo-based products as they deliver millions of prints, greeting cards, books, calendars, blankets, mugs, and other gift items yearly.

Dept# XXXX

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