Recreation Supervisor

RECREATION SUPERVISOR - for more detail please see job brochure.

DEFINITION

Under general direction, plans, organizes, supervises, and evaluates recreation programs, facilities, and services, including youth and adult sports, camps, classes, aquatics, special events, senior services, facility rentals, and other community recreation programs. Supervises part-time, contract, and volunteer staff while ensuring safe, high-quality recreation services. Oversees the daily operation of the City's aquatic facility, recreation programming, budgets, scheduling, and administrative functions. Evening, weekend, and holiday work may be required based on operational needs.

SUPERVISION RECEIVED AND EXERCISED

Receives direct supervision from the Recreation Manager. Exercises direct supervision over part-time staff, seasonal employees, contract instructors, and volunteers.

CLASS CHARACTERISTICS

This is the supervisory classification, performing recreation supervisory duties in the Recreation Department. Assignments are performed in support of the Recreation Department.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Oversees the daily operation of the City's aquatic facility, including staffing, scheduling, safety, risk management, regulatory compliance, and operational readiness.
• Ensures the City's aquatic facility operates in compliance with applicable federal, state, and local health and safety regulations; develops and implements operational procedures to promote a safe environment for participants and staff.
• Supervises, schedules, trains, evaluates, and provides direction to part-time staff, seasonal employees, contract instructors, and volunteers. Participates in recruitment, hiring, coaching, performance evaluations, and disciplinary processes.
• Develops, implements, and enforces safety and risk management procedures for recreation programs and aquatic operations; ensures proper documentation and follow-up.
• Prepares and administers contracts for recreation programs and services; coordinates with contract instructors and service providers; monitors contract compliance; and submits agreements to the Recreation Manager for review and approval.
• Oversees budgets for assigned programs and events. Develops budget recommendations, monitors expenditures, completes cost recovery analyses, and recommends future budget needs based on program goals and operational priorities.
• Assists with departmental planning, goal setting, policy development, and implementation of new recreation programs and services.
• Addresses participant concerns, resolves conflicts, and exercises independent judgment in resolving operational issues.
• Plans and coordinates City-sponsored special events, including scheduling, logistics, vendor coordination, staffing, volunteer coordination, permits, and interdepartmental communication.
• Assists the Recreation Manager with the City's Special Event Permit process for low-impact events, including application review, coordination, and communication with event organizers.
• Plans, organizes, supervises, and evaluates a variety of recreation programs, which may include youth and adult sports, fitness classes, senior programming, aquatics, contract classes, seasonal camps, special events, and facility rentals.
• Collaborates with other City departments to coordinate logistics, facility operations, special events, emergency response, and departmental initiatives.
• Tracks attendance, registration, budget, and cost recovery data for assigned programs; prepares reports and recommendations to support operational and budget decisions.
• Coordinates scheduling and use of recreation facilities and athletic fields for City programs, public rentals, and community groups.
• Oversees marketing and promotion of recreation programs by coordinating program guides, flyers, digital communications, social media, website content, and community outreach.
• Builds and maintains relationships with the school district, local preschools, community organizations, contractors, and partner agencies to promote programs, encourage participation, and support collaborative efforts.
• Performs duties independently using sound judgment and initiative while operating within established policies and procedures.
• Provides friendly, professional customer service in person, by phone, and via email; assists with complex concerns and represents the department in a positive and professional manner.
• Uses digital tools for registration, facility scheduling, marketing, communication, staff scheduling, and program administration.
• Demonstrates a commitment to diversity, equity, and inclusion by supporting accessible, welcoming programs that reflect the needs of Calistoga's diverse community.
• Contributes to a positive, team-oriented work culture that reflects Calistoga's commitment to service, community, and professionalism.
• Participates in trainings, workshops, and other professional development opportunities to maintain and enhance skills related to recreation management and service delivery.
• Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Recreation registration systems, staff scheduling software, marketing platforms, and the administration, configuration, and maintenance of those systems.
• Program evaluation, data tracking, cost recovery analysis, and program trend monitoring.
• Administrative principles and practices, including planning, budgeting, and supervision.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Modern office practices, methods, financial programs, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Functions, principles, and practices of recreation services.
• Principles and practices of aquatic facility operations, risk management, and regulatory compliance.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public, contractors, community organizations, and City staff.

Ability to:

• Plan, organize, supervise, and evaluate recreation programs, facilities, operations, and assigned staff, including providing training, direction, and leadership.
• Interpret, apply, and explain policies, procedures, and regulations.
• Prepare, administer, and monitor program budgets.
• Assess and prioritize situations while remaining calm and using sound, independent judgment.
• Obtain necessary information from individuals in stressful or emergency situations.
• Compile and summarize information to prepare accurate, clear, and concise reports.
• Organize work, set priorities, and meet critical deadlines.
• Evaluate emergency situations and act decisively and effectively to resolve the situation.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in sensitive situations.
• Establish and maintain positive and effective working relationships with those contacted in the course of work.
• Communicate effectively in person, over the telephone, and in writing.
• Oversee recreation facilities and aquatic operations while ensuring compliance with applicable health and safety requirements.
• Possess flexibility to work with varying personalities, age groups, and work schedules.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Four years of increasingly responsible experience in one or more of the following areas: recreation, aquatics, community services, parks, youth and community programs, hospitality, or a related field that demonstrates the knowledge, skills, and abilities required to perform the duties of the position.

Licenses and Certifications:

• Possession of a valid California Driver’s License.
• Possession of, or ability to obtain within six (6) months of hire, CPR, First Aid, and AED certification.

Desired Qualifications:

• Lifeguard certification.
• Lifeguard Instructor (LGI) certification.
• Bilingual English/Spanish skills.

PHYSICAL DEMANDS

Must possess mobility to work in a recreation and standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds and standing for periods of time at a minimum of 60 minutes at one time.

ENVIRONMENTAL ELEMENTS

Employees work both in an office and open environment with moderate noise levels, cold and hot temperature conditions, and direct exposure to the sun. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The City of Calistoga is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Calistoga will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.