Business Analyst - Loftware Enterprise Cloud

Business Analyst - Loftware Enterprise Cloud

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst - Loftware Enterprise Cloud to join our team in Pittsburgh, Pennsylvania (US-PA), United States (US).

Day to Day Responsibilities:

• Lead discovery and requirements-gathering workshops with business SMEs and site stakeholders across Manufacturing, Quality, Regulatory Affairs, and Supply Chain functions.
• Document current-state ("As-Is") labeling processes, systems, workflows, and data dependencies across multiple sites.
• Define and document future-state ("To-Be") business processes aligned with Loftware Enterprise Cloud capabilities, including Print-on-Demand labeling and SmartFlow workflows.
• Develop and maintain business and functional documentation, including: Business Requirements Documents (BRDs) Functional Requirements Documents (FRDs) Process maps and workflows User stories Acceptance criteria Template Migration & Standardization
• Analyze existing label templates across multiple legacy labeling systems. Partner with business SMEs to define template rationalization and standardization strategies. Support mapping, redesign, and recreation of label templates within Loftware Enterprise Cloud. Ensure compliance with regulatory, quality, and operational requirements throughout migration activities.
• Integration Requirements Definition Collaborate with technical teams and implementation partners to define integration requirements between Loftware and enterprise systems including ERP, PLM, and SQL databases. Document data flows, field mappings, business rules, and integration specifications. Support validation of data integrity, traceability, and compliance requirements.
• SmartFlow Artwork & Approval Workflow Enablement (If In Scope) Gather and document requirements for artwork creation, change management, review, and approval processes. Define user roles, permissions, and approval hierarchies within SmartFlow. Align artwork workflows with existing Quality Management System (QMS) and regulatory processes.
• Stakeholder Management & Communication Serve as the primary liaison, alongside business leads and SMEs, between business users and technical implementation teams. Facilitate workshops, working sessions, and decision-making forums. Manage requirement reviews, approvals, and stakeholder sign-offs. Maintain end-to-end requirements traceability throughout the project lifecycle.
• Testing & Validation Support Support development and execution of User Acceptance Testing (UAT) strategies and plans. Collaborate with business stakeholders to develop test scenarios and test cases covering critical business processes. Coordinate defect management, issue resolution, and retesting activities with implementation partners.
• Change Management & Deployment Support Support impact assessments and deployment readiness activities across multiple sites. Assist in the development of training materials, user guides, and adoption plans. Provide go-live support and post-implementation hypercare assistance.

Minimum Requirements:

• 7+ years of strong experience implementing enterprise labeling solutions, preferably Loftware Enterprise Cloud.
• 3+ years of experience with NiceLabel or comparable enterprise labeling platforms is acceptable.
• 3+ years of solid understanding of Print-on-Demand labeling processes and enterprise labeling architectures.
• 7+ years of proven experience leading requirements gathering and process design initiatives across multiple sites and stakeholder groups.
• 3+ years of understanding of integrations involving ERP systems (e.g., SAP), PLM platforms, databases, and enterprise applications.
• 3+ years of experience supporting large-scale, multi-site global implementations.
• Must reside in the US

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is 64,008 – 111,125 . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.