Director of Operations - East Coast

Job Description

Job Description

About the Role

As the Director of Operations for MINA Group, you will provide strategic leadership across a portfolio of world-class restaurants, ensuring operational excellence, exceptional guest experiences, and financial performance while supporting both existing restaurants and new openings. Reporting directly to the VP of Operations, you will mentor General Managers, partner with corporate leaders, and drive consistency across service, people development, financial performance, and operational execution.

This is a highly visible leadership role that requires an experienced hospitality executive who thrives in a fast-paced, multi-unit environment and is passionate about building high-performing teams, developing future leaders, and delivering Michelin-level hospitality. The Director of Operations oversees restaurant leadership teams, partners with hotel ownership groups, and serves as a champion of MINA Group culture and standards across the organization.

What We Offer

• Competitive salary and performance-based bonus

• Comprehensive medical, dental, and vision benefits

• 401(k) with company match

• Cell phone reimbursement

• Travel reimbursement

• Pre-tax commuter benefits

• Daily family meal

• Dining discounts at MINA Group restaurants

• Professional development opportunities

• Leadership training and executive mentorship

• Career advancement within one of the country's premier hospitality groups

• Opportunity to work alongside Michelin-starred chefs and award-winning hospitality professionals

Our Ideal Candidate Is:

A strategic, hands-on hospitality leader who is equally comfortable coaching General Managers in the dining room, reviewing financial performance, leading restaurant openings, and partnering with executive leadership on long-term business strategy. You lead through influence, accountability, and mentorship while creating an environment where teams can thrive.

You understand that operational excellence begins with people. You have exceptional financial acumen, outstanding communication skills, and the ability to balance guest experience, profitability, and team development across multiple locations. You thrive in dynamic environments, embrace travel, and have a proven ability to elevate both restaurant performance and leadership capability.

What You Bring to the Table Personal Attributes

• Inspirational and servant-minded leader

• Exceptional communication and organizational skills

• Strong business acumen with a hospitality-first mindset

• High emotional intelligence and professional maturity

• Passion for coaching, mentoring, and developing leaders

• Calm under pressure with outstanding problem-solving skills

• Collaborative leadership style with the ability to influence cross-functional teams

• Commitment to creating exceptional guest experiences and strong restaurant cultures

Professional Attributes

• Multi-unit restaurant operations leadership experience

• Strong financial acumen including P&L management, forecasting, budgeting, and labor optimization

• Proven ability to drive sales, profitability, and operational consistency

• Experience leading restaurant openings and operational transitions

• Expertise in leadership development, succession planning, and performance management

• Strong understanding of luxury hospitality, Michelin-level service standards, and guest experience

• Experience collaborating with Finance, Human Resources, Marketing, Learning & Development, and Development teams

• Comfortable building relationships with hotel partners, ownership groups, and external stakeholders

• Proficiency with Microsoft Office and hospitality management systems

Basic Qualifications

• Minimum 8 years in restaurant management with multi-unit leadership responsibilities

• Experience leading multiple restaurant openings

• Proven experience hiring, coaching, and developing senior restaurant leaders

• Strong knowledge of labor management, financial reporting, budgeting, and operational compliance

• Comprehensive understanding of HR practices, food safety, sanitation, and regulatory compliance

• Bachelor's Degree in Hospitality, Business, or related field preferred

• Ability to travel 70–80% to support restaurants and new openings throughout the MINA Group portfolio

Travel

This position requires extensive travel throughout the MINA Group portfolio to support restaurant operations, leadership development, hotel partnerships, operational assessments, and new restaurant openings. Travel is expected to be approximately 70–80% and will vary based on business needs.

Why MINA Group

At MINA Group, we believe exceptional hospitality begins with exceptional people. Our restaurants are recognized among the finest in the world, partnering with premier luxury hotels and earning accolades from Michelin, Forbes, AAA, Wine Spectator, and James Beard.

As a Director of Operations, you'll have the opportunity to shape the future of our restaurants, mentor the next generation of hospitality leaders, and help define what world-class hospitality looks like across one of the industry's most respected restaurant groups.