Guest Services Associate

How You’ll Shine As a Guest Services Associate, you will welcome guests, deliver excellent service, and maintain a contagious smile that makes their vacation memorable from registration to checkout. You’ll provide information about the resort and nearby attractions, offer room‑rate quotes, confirm reservations, and ensure a seamless experience for every guest. How You’ll Make an Impact Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. Process cash and credit‑card transactions strictly following established procedures. Balance cash receipts, perform bucket checks, and complete other cashier/money‑handling responsibilities. Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios. Reserve and confirm reservations for individuals and/or groups. Provide guests with room‑rate quotes. Respond to guest inquiries and concerns as quickly and completely as possible. What You’ll Bring Professional appearance and a positive, can‑do attitude. Excellent communication skills and the ability to read, write, and understand English. Ability to solve problems with minimal supervision. Basic math skills and knowledge of proper cash‑handling procedures. Ability to multitask and work in a fast‑paced environment. Strong attention to detail and organization skills. Basic computer and office skills. How You’ll Be Rewarded Medical, Dental, Vision benefits. Flexible spending accounts. Life and accident coverage. Disability coverage. Paid time off, parental leave, and holidays (subject to eligibility). Temporary and/or seasonal associates are ineligible for Paid Time Off. Wish day paid time to volunteer at an approved organization of your choice. 401(k) with employer match (subject to eligibility requirements, including tenure). Legal and identity theft plan. Voluntary income protection benefits. Wellness program (subject to provider availability). Employee Assistance Program. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. #J-18808-Ljbffr