Program Assistant, Stage 1 Child Care Program

Pathways LA gives back to the community. We pride ourselves on strengthening low-income and vulnerable working families, promoting high-quality early care and education services for children of all abilities, developing knowledgeable early care and childcare providers, and promoting economically resilient communities. With over 45 years in service, Pathways LA has become the leading agency for a multi-year, county-wide initiative to increase the services of childcare needs. Our passionate and dedicated team has great pride in serving families and early childhood educators throughout Metro LA. Our team includes directors, case specialists, child development coordinators, coaches, and teachers & staff for our child development centers. Job Title Program Assistant, Stage 1 Location Administrative Offices, Los Angeles Primary Duties To provide administrative support to the Stage 1 Child Care Program, including maintaining parent and childcare provider data. generating reports as needed and providing customer service assistance. Work Schedule Monday‑Friday, 37.5 hours per week. Hybrid Schedule – 2 days onsite/3 days remote! Occasional weekends or evenings. Starting Rate $20‑$21/hr. DOE and Education + Benefits Requirements High School diploma or equivalent. Minimum two years of previous experience in office administration or related fields. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization. Strong Customer Service skills. Ability to work effectively with people from diverse economic and ethnic backgrounds. High level of oral and written communication skills. Proficiency in Windows‑based programs and data entry experience. Competency with written and spoken English. Basic math competency. Familiarity with basic office equipment. Additional Requirements Enter and update family data in the agency database. Review client eligibility. Assess case records. Generate reports as assigned. Assist with phone coverage and walk‑ins. Print, log, and respond to child care requests within the required contractual timelines. Responsible for team filing needs. Attend outside meetings that educate clients on Pathway’s services. Assist Specialists during enrollments and assessments, as assigned. Assist Specialists with referrals by assessing and compiling client information in files. Assist Specialists with referrals and transfers by verifying data from LRS. Participate responsibly in department and Agency staff meetings. Compensation Package Includes 10 sick days per year; no waiting period. 10 vacation days per year for the first 2 years of service; accrual increase schedule; no waiting period. 11 holidays; no waiting period. 1 floating holiday; 90‑day waiting period. 18 paid hours of early release; no waiting period. Medical, Dental & Vision Kaiser HMO Medical Plan. Non‑Kaiser options – you can also choose a Blue Shield HMO or UnitedHealthcare HMO or PPO. PPO Dental Plan and VSP Vision Plan. Other Benefits 403(b) Retirement Contributions: 3% of salary contribution by Pathways for all employees (whether you contribute or not), 50% match by Pathways on employee contributions up to 3% of salary. Life Insurance – paid by Pathways for all employees. Accident Insurance – paid by Pathways for all employees. Long Term Disability Insurance – paid by Pathways for all employees. Flexible Spending Accounts (pre‑tax accounts) available to all employees. Medical Account. Dependent Care Account. Commuter Expenses. Employee Assistance Program (EAP) – paid by Pathways; Counseling Services; Child and Elder Care Referrals; Financial and Legal Advice; Balancing Work and Life Issues;…and more. Adoption Assistance Program. Voluntary Options. Additional life insurance; additional accident insurance. Diversity, Equity, and Inclusion Diversity, Equity, and Inclusion are core values at Pathways LA. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all staff. Equal Opportunity Employer Equal Opportunity Employer. #J-18808-Ljbffr Pathways LA