Customer Service Rep

Express Employment Professionals Defunct

Maple Grove, MN

Job Full Description

Key Responsibilities

Answer incoming calls
Make an average of a minimum of 100 outbound calls per day
Verify customers' account details
Record payment details
Identify customers' needs, clarify information, research issues, provide solutions
Keep accurate and concise notes on accounts
Follow communication procedures, guidelines, and policies
Attend EAC-provided educational opportunities

NOT A REMOTE ROLE

Skills Required

Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Experience Required

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations.

Equipment Used

Confident typing skills
Comfortable with data entry in web-based systems
Proficient in basic computer use including Microsoft Office Suite products (Outlook, Excel, Word).

#3181ROG

Rogers, MN
3181
13635 Northdale Boulevard
Unit 1
Rogers, MN 55374

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Vacancy posted 2 days ago

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