IT Service Desk Manager

Job Description

Job Description

Description

Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team.    

Astrolab is looking for a hands-on IT Manager to support and execute our technology strategy in a fast-paced aerospace environment. This is an entry-level management role designed for a seasoned IT professional with 10+ years of experience and prior lead and/or supervisory experience who is ready to step into leadership. The role is responsible for delivering reliable IT operations, managing projects, and supporting business-critical systems. This role will partner closely with senior IT leadership to ensure secure, scalable, and efficient technology services across the organization. 

IT Operations

• Support day-to-day IT operations including infrastructure, endpoints, networking, and enterprise applications  
• Partner up with Cybersecurity team to maintain all company endpoints 
• Ensure high availability, performance, and security of IT systems  
• Assist in implementing IT policies, standards, and procedures  

IT Service Management (ITSM)

• Support and improve ITSM processes (incident, request, change, and problem management)  
• Drive adoption of ITIL-aligned best practices  
• Monitor service metrics and help improve SLA performance  

Audio/Visual (A/V) Systems

• Oversee conference room technology, collaboration tools, and digital signage  
• Ensure reliable A/V experiences for meetings, executive presentations, and events  
• Troubleshoot and coordinate upgrades or deployments

Aerospace / Regulated Environment Support

• Operate within a regulated environment (e.g., ITAR/EAR, CUI considerations)  
• Support compliance and security initiatives aligned with frameworks such as NIST  
• Assist with audits, documentation, and vendor reviews

Leadership & Team Support

• Provide guidance to junior IT staff and service desk personnel  
• Act as an escalation point for complex technical issues  
• Foster a customer-focused IT culture  

• 10+ years of experience in Information Technology  
• Prior experience managing or leading IT projects  
• Foundational leadership or team lead experience (formal management a plus)  
• Experience working in an aerospace, manufacturing, or other regulated environment  
• Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)  
• Experience with ITSM tools (Jira) and processes (incident, change, request management)  
• Hands-on experience with Audio/Visual (A/V) technologies  
• Strong troubleshooting and problem-solving skills  
• Excellent communication and stakeholder management skills 

Additional Responsibilities 

• Must be able to bend, crouch, reach, and crawl on occasion (I.e. running network cables and installing hardware)  

• Join a team of best-in-class engineers building the foundation of planetary surface exploration
• Equity ownership in the company
• Comprehensive health benefits, including medical, dental, vision, and mental health support
• 401(k) plan with company match
• Flexible PTO and parental leave
• Home office set up reimbursement
• Weekly lunch stipend, plus complimentary snacks and beverages on-site
• Once a month social hour on-site with food and drinks