Medical Support Assistant (Advanced)

Job Title

VA Careers - Medical Support Assistant

Duties

Demonstrates Courtesy and Professionalism:

• As frontline contact with patients and staff, the Medical Support Assistant Advanced (A/MSA) sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.

Consult and Appointment Management:

• The A/MSA is responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics.
• Daily review of active/pending consults.

Meets, Communicates, and Interacts:

• Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments

Operates Computerized Programs:

• Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems.
• Utilizes such programs and databases to make appointments in a clinical setting.
• Maintains patient confidentiality with information, per HIPAA requirements.

Employee Education:

• Complies with Employee Education requirements by completing mandatory annual assignments.

Works Independently:

• The A/MSA will work in a proficient and self-directed manner to accomplish a wide variety of tasks.
• The A/MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Work Schedule: Monday-Friday, 7:00a.m.-4:00p.m.

Telework: Ad-Hoc may be available

Virtual: This is not a virtual position.

Functional Statement #: 91463A