Customer Service Specialist

Position: Customer Service Specialist Company Overview Bausch-White Masonry, LLC is a leading masonry contractor specializing in commercial and residential projects. With over 20 years of experience, we pride ourselves on delivering high-quality work and exceptional customer service. Our team is dedicated to providing the best solutions for our clients' masonry needs, from design to installation. Job Summary We are seeking a highly motivated and reliable Customer Service Specialist to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for providing exceptional customer service. As a Customer Service Specialist, you will be responsible for handling all customer inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities Answering incoming calls and responding to customer emails and inquiries in a timely and professional manner Providing information and guidance to customers on our products and services Scheduling appointments and coordinating with our team to ensure timely and efficient service Maintaining accurate and up-to-date customer records Following up with customers to ensure satisfaction and address any concerns or issues Collaborating with other departments to resolve customer complaints and escalations Continuously seeking ways to improve the customer experience and provide exceptional service Assisting with administrative tasks as needed Qualifications High school diploma or equivalent Minimum of 2 years of experience in a customer service role Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Ability to multitask and prioritize in a fast-paced environment Proficient in Microsoft Office and customer service software Knowledge of masonry or construction industry is a plus Benefits Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k) retirement plan Opportunities for growth and advancement within the company At Bausch-White Masonry, LLC, we value our customers and strive to provide the best service possible. If you are a dedicated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for the Customer Service Specialist position. Join our team and be a part of our success in delivering exceptional masonry services. #J-18808-Ljbffr