HVAC Service Manager

Position Summary

The HVAC Service Manager is responsible for the overall financial and operational performance of the Columbus Service business, including P&L management, profitable revenue growth, customer relationships, team leadership, and service operations.

This position requires a strong business and financial mindset with the ability to analyze financial performance, develop strategies for growth, manage expenses, improve margins, and hold the team accountable to established financial and operational goals. The ideal candidate is a business leader who understands HVAC service operations and can successfully balance customer service, employee performance, and profitability.

Job Responsibilities

• Manage the P&L and financial performance of the service business.
• Develop and execute strategies to achieve revenue, gross margin, profitability, and growth objectives.
• Review financial statements, profitability reports, budgets, forecasts, and KPIs to identify trends, opportunities, and areas requiring corrective action.
• Manage labor, material, fleet, equipment, and other departmental expenses to achieve financial goals.
• Develop and maintain accurate revenue and profitability forecasts.
• Identify opportunities to increase revenue through service agreements, maintenance, repairs, retrofit/replacement opportunities, and new customer development.
• Build and maintain strong relationships with existing and prospective customers.
• Monitor service profitability and implement strategies to improve margins and operational efficiency.
• Oversee scheduling, dispatching, manpower, and departmental resources to maximize productivity and profitability.
• Ensure service work is properly estimated, completed, documented, and invoiced.
• Lead, develop, coach, and hold service personnel accountable for performance, productivity, customer service, safety, and financial results.
• Retain a high-performing service team and develop future leaders.
• Ensure compliance with company safety policies and applicable laws and regulations.
• Provide regular updates to senior leadership regarding financial performance, business development, operational results, and opportunities for growth.
• Other duties as assigned.

Qualifications

• 3+ years of progressive leadership experience in HVAC service, mechanical services, construction, facilities services, or a related industry.
• Demonstrated experience managing a P&L, budget, or significant operating expenses.
• Proven ability to grow revenue while maintaining or improving profitability and gross margins.
• Strong understanding of financial statements, budgeting, forecasting, and business KPIs.
• Strong HVAC service knowledge and understanding of commercial HVAC systems.
• Experience leading, developing, and managing employees.
• HVAC license preferred.
• Strong customer service, communication, negotiation, and business development skills.
• Proficiency with Microsoft Office and business technology.
• Valid driver's license.
• Strong financial and business acumen
• P&L ownership and accountability
• Revenue and profitable growth
• Budgeting and forecasting
• Margin and expense management
• Business development and customer relationships
• Leadership and team development
• Strong organizational and problem-solving skills
• Results-oriented and self-motivated

Other Requirements

• Flexibility to work evenings and occasional weekends as needed.
• Infrequent overnight travel may be required.
• Professional appearance and strong interpersonal skills.
• Strict adherence to Company safety requirements.

Physical Demands & Work Environment

The position requires frequent visits to customer locations and job sites, including mechanical/equipment rooms and occasional rooftop access. The employee may occasionally lift or move up to 25 pounds.

• Competitive compensation package including base salary, commission opportunities and monthly vehicle allowance
• Paid holiday and vacation
• 401(k) Plan with multiple investment options
• Training and Development Programs
• Company-paid Employee Assistance Program
• Employee discount programs
• Company-paid and voluntary life insurance
• Company-paid and voluntary AD&D
• Company-paid short-term disability and voluntary long-term disability

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.