Site Operations Manager (Richmond)

Site Operations Manager (Richmond)Job#: 3056232Job Description:Site Operations ManagerWe’re hiring a Site Operations Manager to lead a 24x7 operation supporting large-scale data collection and technical workflows. This role serves as the senior operational leader for the site, overseeing multiple shifts, Operations Managers, and overall site performance.You will be responsible for operational execution, client partnership, workforce planning, and leadership development while ensuring a safe, productive, and high-performing environment.What You'll LeadYou will be responsible for:Directly managing Operations Managers and site leadership.Indirectly overseeing 300+ employees across multiple shifts.Driving consistency, accountability, and execution across a 24x7 operation.Ensuring alignment and continuity between shifts and leadership teams.Leading workforce planning, staffing strategy, and operational readiness.Partnering with HR, Recruiting, Engineering, Training, Facilities, and Safety teams.Building scalable processes that support growth and operational excellence.Site & Client LeadershipAs the senior operational leader, you will:Own overall site performance and operational strategy.Serve as the primary operational partner to the client.Lead business reviews, operational updates, and executive presentations.Communicate KPI performance, risks, escalations, and improvement plans.Balance client priorities with operational stability and workforce needs.Lead complex escalations and drive resolution across cross-functional teams.Performance, KPIs & Operational ExcellenceYou will be accountable for:Productivity, quality, attendance, throughput, and workforce stability.Capacity planning, labor forecasting, and resource allocation.Monitoring operational performance and identifying improvement opportunities.Driving process improvements that increase efficiency, quality, and scalability.Standardizing processes and ensuring consistent execution across all shifts.Maintaining accurate reporting, documentation, and site-level performance metrics.Leadership & CultureYou will:Develop Operations Managers, Supervisors, and future leaders.Build a culture of accountability, engagement, and continuous improvement.Ensure consistent performance management practices across all shifts.Partner with HR on employee relations, investigations, and compliance matters.Foster an environment where employees feel supported, valued, and connected to the mission.Promote safety, professionalism, and operational discipline throughout the site.Required ExperienceWe're looking for leaders with:7-10+ years of experience in manufacturing, logistics, warehouse, production, technical operations, or similar environments.4+ years managing managers and multiple layers of leadership.Experience overseeing multi-shift or 24x7 operations.Proven success leading organizations of 200+ employees.Experience in KPI-driven environments with strict operational standards.Strong analytical skills and data-driven decision-making ability.Experience managing workforce planning, staffing, and operational forecasting.Experience partnering directly with external clients and senior stakeholders.Strong employee relations, compliance, and performance management experience.Preferred ExperienceExperience supporting robotics, automation, AI, laboratory, or technical operations environments.Background in Lean, Six Sigma, or continuous improvement methodologies.Experience launching, scaling, or stabilizing high-growth operations.Experience managing large contingent workforces.Budget ownership and financial management experience.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.