Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Public Safety Dispatcher- POLICE- (Provisional)

GovernmentJobs.com

Public Safety Dispatcher

An incumbent to a position in this class is responsible for operating the public safety communication system in the Department of Police. The Public Safety Dispatcher operates a telephone, radio, computer, Automatic Vehicle Locater (AVL) and related equipment, to dispatch police personnel and equipment to scenes of crimes, accidents and other emergencies. Incumbents must be able to function calmly under stress, and take appropriate action swiftly. They must exercise sound judgment, alertness and responsiveness in emergency situations. Work is performed under direct supervision from a higher level police official an in accordance with established policies and procedures. Supervision is not a function of this position.

Examples of work (Illustration Only):

  • Receives information regarding various incidents requiring police, fire or EMS attention emergencies, i.e. fires, robberies, stolen vehicles, missing persons, etc.
  • Operates radio equipment to dispatch police personnel and equipment; -dispatches vehicles and personnel for routine and emergency service calls; -maintains continuous status and location records of police, fire and emergency vehicles; Operates computer terminal, AVL, to retrieve information and relay same as needed including e-mail system; Determines priorities of service when necessary in accordance with established policies and practices; Receives incoming telephone calls and provides information; Receives calls over the telephone from fire and other governmental agencies; Expediently accesses and reports to police staff and other civilian staff in the Department, sensitive information from criminal and personal databases, such as Criminal Justice Information System; Performs related duties as required.

Minimum Qualifications

Graduation from High School, GED or Equivalency Diploma. Proof of education must be presented at time of appointment. Special Requirement(s) 1) Background investigation results, including but not limited to consideration of an applicant's arrests which did not lead to convictions, will be considered in the Police Department's determination of whether an applicant should be denied unsupervised access to the federal Criminal Justice Information System (CJIS?), and therefore denied employment; 2) Must present Association of Police Communications Operator certification within one year of appointment, or within the time schedule for training by Erie County.

Additional Information

Good knowledge of the operation and maintenance of radio and telephone equipment; Good knowledge of the geography of the City; Clerical aptitude; Ability to quickly analyze emergency situations and take decisive action; Ability to perform calmly and efficiently in all types of situations; Ability to understand and follow oral and written directions; Familiarity with police terminology and procedures; Ability to maintain records and prepare reports; Ability to speak clearly and distinctly; Good hearing; mental alertness; Physical condition commensurate with the demands of the position.

Important Information Regarding the Qualifying 911 Performance Test

A performance test will be held at a later date, to be announced. The written test will be a ranking test and the performance test will be a qualifying (pass/fail) test. You must pass both the written and performance tests to be considered for appointment. You will not be called to the performance test unless you have passed the written test. Since the performance test is qualifying (pass/fail), if you pass the performance test your final score for the examination will be the score that you achieve on the written test.

Candidates may be invited to participate in the performance test in the order of the scores they achieve on the written test. The Department of Human Resources, Division of Civil Service reserves the right to give the performance test to only as many candidates as are needed to fill available vacancies.

The 911 test will be a performance test, administered on a conventional personal computer (PC). You will be using a conventional personal computer (PC) but you will not be using a mouse.

Subject: The test consists of three parts, each preceded by a separate practice session. It will test your ability to enter the kinds of information that dispatchers and related personnel must process for fire, police, and emergency medical services. You will not need any specific information prior to the test; rather, complete on-screen instructions will tell you all that you need to know in order to take the test. In order to pass, you must enter the data at a rate of at least 6,000 key-strokes per hour (which is equal to typing approximately 20 words per minute), with an accuracy rate of at least 97.5%.

Retest Policy: Candidates not successful on the 911 performance test may be allowed to participate in a retest. Such decision will be made at the discretion of the Department of Human Resources, Division of Civil Service as it relates to recruitment. If allowed, there will be only one retest for candidates that are not successful on this portion of the examination.

Note: No qualifying 911 Performance test will be required if a candidate who is successful on the written portion of the examination has qualified in a previous 911 keyboarding test for examination purposes administered by the Department of Human Resources, Division of Civil Service.

The City of Buffalo's benefit package is designed to give our employees and their love one's, comfort, safety, and stability they need in serving our community each and every day. Our offerings include: Medical and vision, Dental, Life Insurance (basic) and (supplemental).

Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Public Safety Dispatcher- POLICE- (Provisional) in Buffalo, NY vacancy
  • $18.93 per hour

     ...Department: College Safety & Security Salary/Hourly $18....  ...DESCRIPTION THIS POSITION WILL BE PROVISIONAL, YOU MAY BE REQUIRED TO TAKE...  ...relay of information and dispatch of personnel in both...  ...database. Some interaction with the public (non-ECC personnel) may be required... 
    Suggested
    Hourly pay
    Work at office
    Night shift
    Afternoon shift

    SUNY Erie Community College

    Buffalo, NY
    1 day ago
  • Switchboard Operator VIA Visually Impaired Advancement is seeking a Switchboard Operator to work 16-40 hours per week. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital. Shift times may include daytime, evening...
    Suggested
    Shift work
    Night shift
    Afternoon shift

    VIA: Visually Impaired Advancement

    Buffalo, NY
    13 hours ago
  • $6,000 per month

     ...A leading logistics company in Buffalo is seeking independent freight dispatchers, both experienced and entry-level, to manage their finances and dispatch operations. This role offers a unique earning potential of $6,000 to $12,000+ per month based on performance, with... 
    Suggested

    American Logistics Authority

    Buffalo, NY
    13 hours ago
  • $6,000 per month

     ...Earn $6,000–$12,000+ Per Month | Freight Dispatchers Wanted (Experienced & Entry-Level) Truck Driver Nation is expanding and we are hiring both experienced and entry-level freight dispatchers who are ready to take charge of their financial future. This is not an hourly... 
    Suggested
    Hourly pay
    Immediate start

    American Logistics Authority

    Buffalo, NY
    2 days ago
  • $1,800 - $3,200 per week

     ...Entry-Level Freight Dispatcher – Weekly Pay: $1,800 to $3,200+ Job ID: ALA-D1A We are currently hiring motivated and detail-oriented individuals to join our team as Independent Freight Dispatchers. What “Entry-Level” Means: If you already have basic freight... 
    Suggested
    Weekly pay
    For contractors
    Currently hiring
    Flexible hours

    American Logistics Authority

    Buffalo, NY
    4 days ago
  • $27 per hour

     ...delivery of the end-product. We are currently searching for a Dispatcher and Lab Technician (Night Shift) tocomplement our team at our...  ...and recommend process improvements to increase productivity, safety, and service quality. Perform other duties as assigned.... 
    Work at office
    Shift work
    Night shift

    LaPrairie Group

    Buffalo, NY
    27 days ago
  • Job Description Job Description Job Description:   VIA, Visually Impaired Advancement formerly known as Olmsted Center for Sight (OCS) is seeking a part time Switchboard Operator to work 20 hours or less per week. This position is primarily responsible for answering...
    Part time
    Shift work
    Night shift
    Afternoon shift

    VIA, Visually Impaired Advancement

    Buffalo, NY
    18 days ago
  • $8,000 per month

     ...Freight Dispatchers Wanted (Experienced & Entry-Level) – Work From Home & Earn $8,000 to $15,000+ Per Month Truck Driver Nation is hiring motivated individuals ready to build a high-paying career from the comfort of home. Whether you're an experienced dispatcher or... 
    Hourly pay
    Full time
    Work from home

    American Logistics Authority

    Buffalo, NY
    22 days ago
  • $1,500 - $3,000 per week

     ...Earn $1,500–$3,000+ Weekly | Now Hiring Freight Dispatchers (Experienced & Entry-Level) Truck Driver Nation is growing, and we're looking for Freight Dispatchers ready to take control of their financial future. Experienced Dispatchers – Put your skills to work with... 
    Full time
    Immediate start

    American Logistics Authority

    Buffalo, NY
    22 days ago
  • $2,200 - $3,000 per week

     ...Entry-Level Freight Dispatcher (Remote) – Earn $2,200 to $3,000 Weekly ($114,400–$156,000 Annually) We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with strong income potential. Candidates must already... 
    Weekly pay
    Full time
    Start working today
    Work at office
    Immediate start
    Remote work
    Work from home
    Home office

    American Logistics Authority

    Buffalo, NY
    22 days ago
  • $15 per hour

    Benefits Bonus based on performance Company parties Opportunity for advancement Overview We are looking for Point Callers that are self-motivated and ambitious individuals in the Buffalo/Kenmore area. We are seeking hard working motivated candidates that are serious about...
    Hourly pay
    Full time
    Work at office
    Day shift

    Lakefront Mediation

    Buffalo, NY
    2 days ago
  • $19 per hour

    Customer Service / 1st Party Collections Representative (In-Office) Amherst/Williamsville, NY Full-time | In-office with future Work-from-Home option Capital Management Services, LP (CMS) is a compliance-focused , well-respected call center headquartered...
    Full time
    Temporary work
    Work at office
    Work from home
    Monday to Friday
    Shift work

    Capital Management Services

    Buffalo, NY
    1 day ago
  • $750 per week

    ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role...
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Buffalo, NY
    4 days ago
  • $28 - $32 per hour

     ...Job Description Job Description Dispatcher / Operations Support Specialist Overview: StaffBuffalo is working with a growing operations and logistics organization to hire a Dispatcher / Operations Support Specialist, paying $28-$32/hour, plus bonus potential... 
    Hourly pay
    Work at office

    StaffBuffalo

    Buffalo, NY
    2 days ago
  • $20 - $24 per hour

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you ...
    Part time
    Work at office
    Local area
    Immediate start
    Visa sponsorship

    SPECTRUM

    Buffalo, NY
    3 hours ago
  • $20 per hour

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is on site in a call center at 3920 Main Street Buffalo, NY 14226, corner of Main St. and Eggert Rd. CUSTOMER SERVICE REPRESENTATIVE...
    Local area
    Visa sponsorship
    Flexible hours
    Shift work
    Night shift

    Spectrum

    Buffalo, NY
    1 day ago
  • $16.76 - $20.24 per hour

    Community Health Center of Buffalo Inc Job Summary The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients...
    Hourly pay
    Work at office
    Local area
    Afternoon shift

    Community Health Center of Buffalo

    Buffalo, NY
    2 days ago
  • $20 per hour

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. If your skills, experience, and qualifications match those in this job overview, do not delay your application. CUSTOMER SERVICE...
    Local area
    Visa sponsorship
    Shift work
    Night shift
    Afternoon shift

    Spectrum

    Buffalo, NY
    1 day ago
  • $16 - $25 per hour

    Call Center Representative – Appointment Setter Bacon Home Remodeling – Buffalo, NY Pay: $16–$25 per hour + Bonus Opportunities Job Type: Part-Time to Full-Time Location: Buffalo, NY Job Summary Bacon Home Remodeling is hiring a Call Center Representative / Appointment...
    Hourly pay
    Full time
    Part time

    Luxury Bath Technologies

    Buffalo, NY
    13 hours ago
  • $17.5 per hour

    Hours: Monday - Friday 8-4:30, occasional Saturday hours Pay is $17.50 per hour plus commission (uncapped) Job Responsibilities Handling of incoming and outgoing phone calls and emails. Work in our call center staffed and managed by the Dealership, and handle our customer...
    Hourly pay
    Temporary work
    Work at office
    Local area
    Monday to Friday

    Paddock Chevrolet

    Kenmore, NY
    4 days ago
  • $20 per hour

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. CUSTOMER SERVICE REPRESENTATIVE $20/HOUR IN-OFFICE POSITION-Cheektowaga, NY EVENING AND WEEKEND AVAILABILITY REQUIRED Next ...
    Local area
    Visa sponsorship
    Shift work
    Night shift
    Afternoon shift

    Spectrum

    Cheektowaga, NY
    9 days ago
  • $20 - $21 per hour

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Call Center Representative - Debt Counselor Hybrid 2462 010226 Full Time Cheektowaga, NY, US 30+ days ago Requisition...
    Hourly pay
    Permanent employment
    Full time
    Work at office
    Remote work
    Monday to Friday
    Flexible hours
    Shift work
    Day shift
    Afternoon shift
    3 days per week

    CONTINENTAL SERVICE GROUP LLC

    Cheektowaga, NY
    4 days ago
  • Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week. For 40 years, ConServe has been a leading provider of accounts receivable management and collection...
    Permanent employment
    Work at office
    Remote work
    Flexible hours
    Shift work
    Day shift
    Afternoon shift
    3 days per week

    ConServe

    Cheektowaga, NY
    1 day ago
  • $25 per hour

     ...Job Description Job Description Who We Are Frank's Mr. Plumber is looking for an organized, customer-focused Dispatcher to join our growing team! People often come to us looking for a job, but they stay because they find a fulfilling career, room to grow, and opportunities... 
    Full time
    Work at office
    Flexible hours
    Shift work
    Weekend work

    HireAligned

    Tonawanda, NY
    27 days ago
  • $19 per hour

    Job Description Job Description At Power-Flo Technologies , you’ll be part of a team that supports the electrical, industrial, mechanical, and automation industries with trusted products and real-world solutions. What sets us apart is our people-first, collaborative...
    Full time
    Part time
    Work visa
    Monday to Friday

    Power-Flo Technologies Inc

    Buffalo, NY
    a month ago
  • $18 per hour

    Job Description Job Description NOW HIRING!! A-Line is seeking Customer Service Representatives to support members with benefit enrollment and healthcare and pension plan inquiries. This role offers the opportunity to make a meaningful impact by assisting members through...
    Work at office
    Local area
    Immediate start
    Remote work
    Monday to Friday
    Shift work

    A-Line Staffing Solutions

    Buffalo, NY
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Public Safety Dispatcher- POLICE- (Provisional). Be the first to apply!