BEVERAGE SUPERVISOR

Summary Assists the Beverage Manager in the supervision and coordination of the overall activities of the Bar operation as assigned. Acts as a working supervisor, responsible for pricing, ordering, scheduling and overseeing the bar activities and performing duties personally or through subordinates. Brief Description Job Title: Beverage Supervisor Department: Food and Beverage Reports To: Beverage Manager Summary: Assists the Beverage Manager in the supervision and coordination of the overall activities of the Bar operation as assigned. Acts as a working supervisor, responsible for pricing, ordering, scheduling and overseeing the bar activities and performing duties personally or through subordinates. Supervisory Responsibilities Directly supervises the Lead Bartender, Bartender, Bar Back Attendant and Beverage Servers in a specific bar outlet, showroom, banquet or outdoor concert event on a given shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Leadership Job Expectations Fostering ECM Development through Pathways to Success Program The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job. A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through: Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations. Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs. Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience. Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement. Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs. Essential Duties and Responsibilities include the following. Other duties may be assigned. Ensures excellent customer service for every guest, every time. Ensures that bartenders are using correct beverage recipe procedures. Acts as working supervisor and performs bartender duties when necessary. Estimates and orders liquors, wines, or other beverages, and supplies. Conducts monthly inventory and extends them with current pricing. Manages the day-to-day operation of Bar in accordance with policies and procedures. Maintains and instructs assigned personnel on safety policies and procedures. Verifies validity of casino complimentary slips for the food and beverage check. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Ensures designated work areas, flatware, glasses, dinnerware and other items used to serve customers are free from hazards (i.e. chips, breaks, liquid on the floor, etc.). Hires and trains Tribal Members consistent with the casino’s Community and Indian Preference guidelines. Communication with Main Liquor Room employees in the proper movement and accurate receiving and accounting of product. Coaches, develops, mentors, and evaluates team members through ongoing feedback, performance discussions, and documented coaching. Responsible for maintaining up-to‑date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required. Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI. Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations. Responsible for maintaining up-to‑date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti‑Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls. Responsible for up to date knowledge on Liquor Laws as pertaining to casino operations. Education And/or Experience Required Of All Beverage Supervisors High school diploma or general education degree (GED) required; minimum of three (3) years of bar, casino, or hospitality experience, including at least one (1) year in a supervisory or lead role required. Experience in a high‑volume beverage operation required. Certificates, Licenses, Registrations Must possess and maintain a valid Maricopa County Food Handler's Card. Must possess and maintain a valid Arizona Title 4 Certification. Computer Skills Must be computer literate and have knowledge of Microsoft Office applications. Experience using POS system; InfoGenesis preferred. Other Qualifications Working knowledge of beer, wine, spirits, cocktails, and responsible alcohol service Must possess strong guest service, communication, leadership, and conflict‑resolution skills. Must have knowledge of basic restaurant cashiering procedures, tray service and beverage ingredients. Must have strong organizational, multi‑tasking, and problem‑solving abilities in a fast‑paced environment. Must have experience with inventory control, ordering, and POS systems. Must be able to get along with co‑workers and be a team player. Must be able to work quickly and accurately in stressful situations and maintain a positive customer service attitude. Must be able to work a flexible schedule and be available to work all shifts, including nights, weekends and holidays. Language Skills Must be able to read, write, speak and understand English. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; extreme cold and sometimes secondary smoke. The employee is frequently exposed to extreme cold and extreme heat. The noise level in the work environment is usually loud. #J-18808-Ljbffr