Fulfillment Supervisor (Monday - Friday, 6:00AM to 2:30PM)

Job Description

Job Description

Description:

Location: Greenwood, Indiana

Reports to: Operations Manager

Job Summary

At National Trade Supply, the Fulfillment Supervisor plays a critical role in ensuring smooth, efficient, and accurate warehouse operations across inbound, outbound, inventory flow, and daily floor leadership. This versatile role goes beyond a single functional lane — providing holistic support across the fulfillment lifecycle, from receiving and putaway to picking, packing, shipping, and returns processing.

The Fulfillment Supervisor leads a team of associates, maintains strong cross-department communication, and drives continuous improvement across all workflows. This role requires a hands-on leader who embodies NT Supply’s Core Values — Grit, Bias for Action, Critical Thinking, Self-Awareness, and Operational Excellence — while fostering a reliable, high-energy, and safety-focused culture.

Key Responsibilities

Leadership, Management, and Accountability

• Select, train, coach, and mentor associates across inbound, outbound, inventory control, and returns workflows.

• Foster a positive, high-energy team environment aligned with NT Supply’s Core Values.

• Provide real-time coaching, performance feedback, and recognition.

• Promote teamwork, accountability, and proactive communication across shifts and departments.

Inbound Operations Management

Receiving

• Oversee receiving operations to ensure timely unloading, inspection, and documentation of all inbound shipments.

• Validate incoming goods against purchase orders; escalate discrepancies promptly.

• Coordinate dock schedules to minimize congestion and ensure smooth inbound flow.

Putaway & Inventory Flow

• Direct efficient and accurate putaway of materials into designated storage locations.

• Maintain FIFO/FEFO compliance and support location accuracy.

• Partner with Inventory Control on cycle counts, root-cause reviews, and shrink reduction.

Returns (Reverse Logistics)

• Oversee the receiving, sorting, and disposition of customer returns (restock, refurbish, scrap).

• Track trends and communicate insights that may signal product, packaging, or quality opportunities.

Outbound Operations Management

• Oversee picking, packing, shipping, and order verification activities to ensure accuracy, quality, and on-time fulfillment.

• Allocate labor to balance workload, reduce bottlenecks, and sustain consistent flow.

• Ensure SOPs are followed, updated, and continuously improved for efficiency and clarity.

• Monitor key outbound KPIs: order accuracy, on-time shipment, productivity, error rates.

Cross-Functional Collaboration

• Partner with Inventory, Receiving, Procurement, Customer Service, and CX to resolve operational issues and keep orders moving smoothly.

• Communicate exceptions, delays, and product issues proactively.

• Coordinate with leadership during peak periods to ensure adequate staffing, resource planning, and workflow alignment.

Safety & Compliance

• Model and enforce all safety standards; identify hazards and act immediately to correct them.

• Conduct routine safety checks and participate in investigations and corrective actions.

• Promote a “Safety First” culture through consistent communication and accountability.

Continuous Improvement

• Identify inefficiencies across inbound and outbound operations and lead improvement initiatives using Lean and root-cause analysis.

• Recommend and implement changes that improve accuracy, throughput, quality, and associate engagement.

• Use data to support decision-making and set measurable goals for improvement.

The Outcome We Are Seeking

To succeed in this role, the Fulfillment Supervisor should ensure that every stage of the warehouse fulfillment lifecycle — inbound receiving, putaway, inventory flow, picking, packing, shipping, and returns — runs smoothly, accurately, and efficiently every day. This role should strengthen operational reliability by building a coordinated, well-trained team that moves product through the building with consistency, accuracy, and speed.

Performance will be measured by:

• On-Time Receiving Completion — inbound shipments processed accurately within established time targets.

• Putaway & Inventory Accuracy — correct location assignment, FIFO/FEFO accuracy, and cycle count integrity.

• On-Time Shipment Rate — orders consistently leaving on schedule across all channels.

• Order Accuracy & Quality — reduced pick/pack errors and fewer customer-reported issues.

• Productivity & Throughput — efficient labor allocation and measurable output gains across functions.

• Team Leadership & Reliability — associate engagement, training completion, communication quality, and retention.

Why Choose Us?

• Competitive salary and benefits designed to support your well-being.

• A culture that’s always striving to learn, improve, and grow — together.

• Opportunities for professional development, mentorship, and career growth.

• True work-life balance: we believe great work happens when people have the space to recharge and take care of themselves outside of work.

• Direct access to leadership and decision-makers — your ideas won't get lost in layers of bureaucracy.

• A role where your work will make a real, measurable impact — improving the online shopping experience for customers and driving meaningful growth for the business.

• A collaborative environment where everyone's voice matters and innovative thinking is encouraged.

Requirements

• 2+ years of leadership experience in fulfillment, logistics, warehousing, or manufacturing.

• Demonstrated ability to lead teams in a fast-paced environment with accuracy and safety.

• Strong communication, prioritization, and problem-solving skills.

• Hands-on experience with receiving, putaway, picking, packing, shipping, and/or returns workflows.

• Familiarity with warehouse technology, including WMS systems, RF scanners, and basic reporting tools.

• Strong understanding of safety standards, best practices, and OSHA guidelines within a warehouse environment.

• Demonstrated ability to maintain high accuracy, manage competing priorities, and deliver consistent execution.

Interview Process

We take hiring seriously because every person we add must have a meaningful impact on our culture, our work, and our team. As a small and growing company, we are intentional about who we bring on board, and we don’t compromise on that standard for the sake of speed.

Our interview process includes the following steps:

• Online application

• Predictive Index behavioral and cognitive assessments

• Phone screen

• 1:1 Hiring Manager Interview

• Panel interview with cross-functional team members

• Final offer

As part of our hiring process, we ask candidates to complete Predictive Index (PI) behavioral and cognitive assessments. These tools help us better understand your natural work style, communication preferences, and problem-solving approaches. They’re not used to “pass” or “fail” candidates — rather, they give us a more complete picture of how you might fit within the team and where you can thrive. We believe great hiring is about more than just skills; it's about setting people up for success from day one.

Throughout the process, candidates will meet a variety of people across the organization. We believe hiring is a two-way conversation — this process is designed to give candidates a clear understanding of who we are, how we work, and what it means to be part of the NT Supply team.

We understand that this level of engagement won’t be the right fit for everyone, and that’s okay. Candidates who aren’t comfortable with any part of the process may find a better fit elsewhere, and we genuinely wish them the best. For those who are excited to engage fully, we’re just as excited to get to know you.