Account Manager- KE Airlines Koren Speaker

Job Title: Account Manager- KE Airlines Koren Speaker 
Job Location: Atlanta-USA-30344 
Work Location Type: On-Site 
Salary Range: $64,040.00 - 79,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Account Manager – Korean Speaker serves as the primary liaison for Korean-speaking airline clients, ensuring outstanding service delivery and fostering strong, long-term partnerships. This role is responsible for managing and growing key accounts, gaining a deep understanding of client requirements, and collaborating with internal teams to provide customized catering and service solutions. The Account Manager also plays a vital role in supporting business growth by identifying opportunities, proactively addressing challenges, and ensuring consistent client satisfaction. Fluency in Korean is essential to facilitate seamless communication, build trust, and align with regional and global business strategies.

Work Location- SKYCHEFS- East Point Atlanta

Work Type- Onsite

Shift- Sunday- Thursday with Friday and Saturday Off

Main Accountabilities

Account Management

• Serve as the primary point of contact for Korean-speaking clients, ensuring timely communication and exceptional service delivery.
• Develop and nurture strong client relationships to understand business needs, service expectations, and long-term goals.
• Partner with cross-functional teams—including Operations, Culinary, Procurement, and Finance—to deliver tailored solutions that meet or exceed client requirements.
• Conduct regular client visits, presentations, and business reviews to strengthen relationships and identify opportunities for revenue growth or service enhancements.
• Monitor account performance, analyze service delivery metrics, and provide detailed reporting on account health and client satisfaction.
• Proactively address client concerns, resolve issues efficiently, and ensure alignment with contractual obligations and service level agreements.
• Collaborate with leadership on account strategy, contract renewals, and commercial initiatives to drive profitability and client retention.
• Stay informed on industry trends, competitive activity, and customer preferences to recommend innovative catering and service solutions.
• Support business development efforts by contributing to proposals, presentations, and negotiations as required.

Knowledge, Skills and Experience

• Bachelor’s degree in Business, Hospitality Management, or related field preferred.
• Proven experience in account management, preferably within the airline catering, hospitality, or service-related industry.
• Strong communication, negotiation, and presentation skills, with the ability to influence at all levels of an organization.
• Native or fluent proficiency in Korean and English, with excellent business communication skills in both languages.
• Demonstrated ability to manage multiple client accounts with attention to detail and strategic focus.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word); experience with CRM systems a plus.
• Strong problem-solving skills and a proactive, client-focused mindset.

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.