Operations Specialist

Operations Specialist

Location: Livermore, CA

North Wind Services (NWS) is a high performing, low risk company with a successful history of contributing to their client's missions. NWS executes and manages a wide range of technical services such as environmental investigation and restoration, construction, demolition, radioactive and hazardous waste management, public communication/involvement, information management, health and safety, industrial hygiene, and emergency response/HAZMAT services.

North Wind Services is actively seeking individuals who can contribute to national security within the science, technology, and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Successful candidates will be employees of NWS supporting the missions of their federal client, Lawrence Livermore National Laboratory (LLNL) in Livermore, CA. Pay, benefits, Human Resources, and employment management functions are all provided by NWS. As an NWS employee working at LLNL, within the client's environment, you will complete day-to-day tasks, with direction from technical personnel directly employed by LLNL.

The Director's Office has an opening for an Operations Specialist within the Cyber Security Program to provide advanced administrative support. The successful candidate will assist with process documentation, coordination with other departments and process badge requests. With minimal supervision, the successful candidate will serve as a key point of contact for management, researchers, and external partners. The successful candidate will report to the Associate Program Leader.

Essential Duties

• Collaborate closely with program management to enhance CSP initiatives and support the Business Operations team in delivering secure, customer-centric solutions.
• Provide expert guidance, communication, and support to office staff members to ensure program-specific objectives are met.
• Manage CSP document process from beginning to end in support of LLNL, Livermore Field Office (LFO), National Nuclear Security Administration (NNSA), and Department of Energy (DOE) requirements.
• Collaborate with the Business Operations team and program area in management and project meetings.
• Coordinate with colleagues, supervisors, and customers across organizational lines to achieve program goals.
• Make independent, informed decisions and exercise sound judgment in high-pressure or complex situations.
• Analyze operational challenges and develop innovative solutions to improve operational communication processes and outcomes.
• Work closely with the Business Operations Office Manager and the Business Operations team on CSP initiatives.
• Perform other job duties as assigned.

Essential Skills, Knowledge and Abilities

• Strong verbal, written, and interpersonal communication skills to collaborate effectively and present information clearly.
• Experience providing customer service and demonstrating strong interpersonal skills interacting with individuals of all levels.
• Experience maintaining forms, records, databases, and documents to support service operations.
• Demonstrated ability to research, gather, and summarize information for decision-making.
• Experience coordinating work activities, workflow and processes for service operations area.
• Ability to make decisions independently and exercise sound judgment in complex and ambiguous situations.
• Advanced proficiency in software applications including Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, Teams, SharePoint, and Confluence.
• This position requires a valid California Driver's License.

Special Requirements

• Pre-Placement Medical Exam: A job-related pre-placement medical examination may be required.
• Pre-employment drug test: External applicants selected for this position will be required to pass a post offer, pre-employment drug test.
• Anticipated Government Clearance Level: Q (position will be cleared to this level). Applicants who are selected will be subject to a federal background investigation and must meet eligibility requirements for access to classified information or matters. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave, and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people. For more information about benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline View phone number on click.appcast.io or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.