Configuration Management Specialist

Evolven Configuration Risk Intelligence Consultant / SME

Location: Remote with potential of quarterly travel

Duration: 6–12 months

Engagement Type: Full-Time Contract / Consulting

Industry: Healthcare and Health Insurance

Overview

We are seeking an experienced Evolven Configuration Risk Intelligence Consultant / SME to support a 6–12 month engagement with Highmark. This resource will provide hands-on Evolven expertise to operate, optimize, and embed the Evolven platform into the client's day-to-day IT operations, change management, security, and compliance processes.

The goal of the engagement is to move Evolven beyond a technology deployment and establish it as a sustainable operational capability . The consultant will work closely with IT Operations, SecOps, Change Management, application, and infrastructure teams to identify configuration and change risks, accelerate incident investigation and root-cause analysis, improve change validation, and establish repeatable Configuration Risk Intelligence processes.

Roles & Responsibilities

Evolven Platform Management & Optimization

• Maintain, administer, and optimize the Evolven platform and its coverage.
• Configure and tune policies, analytics, dashboards, alerts, and reporting based on evolving customer requirements.
• Continuously assess platform effectiveness and identify opportunities to improve operational value.

Configuration & Change Risk Analysis

• Analyze configuration changes, configuration drift, inconsistencies, unauthorized changes, and other identified risks.
• Prioritize findings and work with customer teams to determine appropriate remediation.
• Help identify patterns and systemic risks across applications and infrastructure.

Incident Investigation & Root-Cause Analysis

• Leverage Evolven configuration and change intelligence to support incident investigations.
• Identify changes and configuration events potentially contributing to production incidents.
• Help accelerate root-cause analysis and reduce Mean Time to Resolution (MTTR).

Change Validation

• Validate actual configuration and infrastructure changes against planned and approved changes.
• Identify failed, partial, unexpected, risky, or unauthorized changes.
• Improve visibility and accountability across the change lifecycle.

Risk, Compliance & Audit Support

• Support configuration baselines, policy verification, and change reconciliation.
• Provide reporting and evidence to support security, compliance, and audit requirements.
• Help improve the traceability and auditability of configuration and change activity.

Operational Reviews & Remediation

• Conduct recurring reviews with IT Operations, SecOps, Change Management, application, and infrastructure teams.
• Surface actionable risks and findings.
• Track identified issues through remediation and closure.
• Participate in weekly and monthly risk, operational, and value reviews.

Integrations & Workflow Adoption

• Incorporate Evolven insights into existing ITSM, monitoring, observability, change management, and operational workflows.
• Help ensure Evolven intelligence becomes part of established operational processes rather than operating as a standalone tool.
• Identify opportunities to reduce manual configuration and change analysis.

Knowledge Transfer & Process Development

• Coach customer teams on effectively using Evolven.
• Develop repeatable processes, operating procedures, and best practices.
• Transfer knowledge to internal teams so Configuration Risk Intelligence processes can be sustained following the engagement.

Required Qualifications

• Hands-on experience with Evolven Configuration Risk Intelligence in an enterprise environment.
• Strong understanding of configuration management, change management, configuration drift, and change risk analysis .
• Experience supporting enterprise IT Operations and production environments .
• Experience using configuration/change intelligence for incident investigation and root-cause analysis (RCA) .
• Understanding of ITSM and enterprise change-management processes.
• Experience working with infrastructure and application teams to analyze and remediate configuration-related risks.
• Knowledge of security, risk, compliance, configuration baselines, and audit requirements.
• Ability to configure and optimize dashboards, alerts, analytics, policies, and reporting.
• Strong communication and stakeholder-management skills with the ability to work across IT Ops, SecOps, Change, application, infrastructure, risk, and compliance teams.
• Ability to operate independently as a hands-on SME while driving adoption and measurable operational outcomes.

Preferred Qualifications

• Experience integrating Evolven with ITSM, monitoring, observability, or other enterprise operations platforms .
• Experience working within large, complex enterprise environments.
• Experience establishing operational processes around configuration and change intelligence.
• Experience supporting highly regulated organizations or environments.
• Strong knowledge-transfer, documentation, and customer-facing consulting skills.

Expected Outcomes

The consultant will help establish Evolven as an operational capability that enables Highmark to:

• Reduce configuration- and change-related incidents.
• Accelerate MTTR and root-cause analysis.
• Identify unauthorized and high-risk changes.
• Detect configuration drift and inconsistencies.
• Improve change validation and auditability.
• Reduce manual configuration and change analysis.
• Establish repeatable Configuration Risk Intelligence processes across operational teams.
• Increase adoption and measurable value from the Evolven platform.

Cadence: Ongoing operational support with weekly/monthly risk and value reviews

Success Measures

Success will be measured through agreed-upon KPIs, which may include:

• Reduction in configuration- and change-related incidents.
• Improvement in MTTR.
• Number and severity of configuration risks identified and remediated.
• Unauthorized changes identified.
• Configuration drift and inconsistencies identified and resolved.
• Improvement in change validation and reconciliation.
• Reduction in manual configuration and change-analysis effort.
• Adoption of Evolven-driven operational processes across relevant teams.