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IT Service Desk Specialist: Frontline End-User Support

Beth Israel Lahey Health

Beth Israel Lahey Health in Boston is seeking a Service Desk Analyst (Tier 1) to deliver world-class IT support across the enterprise, logging, triaging, resolving and following up on service requests and incidents. You will provide Level 1 desktop, mobile, and software support for Windows and macOS, assist with Active Directory and Office 365, and work to meet SLAs while expanding your technical skills. A High School diploma and 1–3 years in a large enterprise support role are required; #J-18808-Ljbffr Beth Israel Lahey Health

Vacancy posted 3 days ago
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