IT Service Desk Specialist: Frontline End-User Support
Beth Israel Lahey Health
Beth Israel Lahey Health in Boston is seeking a Service Desk Analyst (Tier 1) to deliver world-class IT support across the enterprise, logging, triaging, resolving and following up on service requests and incidents. You will provide Level 1 desktop, mobile, and software support for Windows and macOS, assist with Active Directory and Office 365, and work to meet SLAs while expanding your technical skills. A High School diploma and 1–3 years in a large enterprise support role are required; #J-18808-Ljbffr Beth Israel Lahey Health
$135k - $165k
...Manager, End User Services & Lab Support Somerville, MA At Genetix Biotherapeutics every role has meaning... ..., and continuous improvement of IT support across our Somerville Assembly... ...experienced end user services or IT service desk leader who is equally comfortable...SuggestedFull timeWork at office3 days per week- A leading IT services provider is seeking an IT Service Delivery Specialist to join their North America IT team. In this hands-on role, you will support daily IT operations and provide Tier 1 & 2 technical... ...support to local and remote users. Responsibilities include troubleshooting...SuggestedLocal areaRemote work
$139k - $187k
...burden of disease.DescriptionThe End User Services Senior Manager provides... ...deskside services, helpdesk support, workplace technology, endpoint... ...in End User Services, IT Operations, Service Leadership... ...Services are informed by both frontline realities and measurable...SuggestedTemporary workSummer workLocal areaRemote workShift work$29.72 per hour
The Onsite Support Technician will work... ...site(s) with the end goals of delivering... ...-class Customer Service experience. The... ...experience. The specialist may occasionally... ...both standard IT needs and... ...help resources and user guides for clients... ...maneuver under desks and in tight spaces...SuggestedHourly payFor contractorsLocal areaRemote work- ezCater in Boston is seeking an Associate IT Service Desk Engineer to deliver a seamless, high‑performance technology experience for our employees... ...and processes so our teams can do their best work. The role supports a Mac and Windows endpoint fleet with onboarding via Okta,...Suggested
- ...Boston University Information Services & Technology (IS&T) is... ...Join us as a Lead Service Desk Specialist where you will be responsible... ...all 200+ IS&T-provided IT services. You will participate... ...and work closely with IT support teams and end users in a hybrid, Boston-based...Full timeFor contractorsWork experience placementWork at office
- Boston University IS&T is hiring a Service Desk Specialist I to be the main contact for the BU community, delivering first and second level tech support across phone, in-person, and ticketing channels. You will document incidents, resolve or route requests, and support...Remote jobWork from homeNight shift
$88k - $96k
...Description: The Manager, IT Support is responsible for leading... ...delivery of all IT support services to students, faculty, and staff... ...a team of IT Support Specialists and student workers. Foster... ...team members and engage with end-user departments. Technical Operations...Work experience placementShift work1 day per week- Bunker Hill Community College in Boston seeks a Manager, IT Support to lead the technology support team serving students, faculty, and... ...classroom technology, and cross-department collaboration to align services with institutional goals. On-campus presence required at least...
- ...Overview Tufts Technology Services (TTS) is Tufts'... ...technology partnership, support, and enablement,... ...multidisciplinary team, and our 24x7 IT Service Desk position TTS to... ...and effective user experiences. Guided by... ...Information Services Specialist will provide operational...
- ezCater is seeking an Associate IT Service Desk Engineer to deliver a seamless tech experience for our Boston-based employees. You’ll triage... ...maintaining asset records and access controls. The role supports a hybrid work model, with on-site presence 3-5 days/week and...Remote work3 days per week
$19 - $20 per hour
...Professional | Customer Service |MSP | Recruiting |... ...are currently seeking a IT Helpdesk... ...report to the Service Desk Team Lead with MGB. They... ...provide routine technical support to end-users through the department... ...Information Technology Support Specialist” roles. Bedford, MA $7...Contract workRelocationFlexible hoursShift work$150k - $180k
...networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management:... ...you will help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and IT Operations executives answer...Work at officeImmediate startRemote workFlexible hours$85.01k - $114.41k
...or updated applications, tools, and process changes within IT Support Services. You will also be responsible for establishing processes around... ...done under the guidance and direction of the IT Manager for End User Services. In this role you will be on point to establish a...Work experience placementInterim roleImmediate start- ...is recruiting for a Senior Service Management Lead (SML) to support our contract at the... ...Agency (EPA) Multi-Regional IT Support Services (MRITSS)... ..., operations, and service desk as well as other EPA contractors... ...Process Partners and end users to establish processes and...Full timeContract workTemporary workFor contractorsLocal area
- Boston University IS&T is seeking a Lead Service Desk Specialist to supervise the day-to-day operations of the service desk supporting 200+ IT services. You will guide a small staff,... ...collaborate with IT support teams and end users in a hybrid, Boston-based environment,...
- Hospital IT Account OwnerLocation: Eastern Massachusetts / Greater... ...Owner to oversee managed IT services delivery for a large... ...services.IT Field Services & Help Desk OperationsOversee Help Desk and... ...devices, AV systems, and other supported clinical technologies.Incident...Shift work
- ...large organizations reimagine what IT can deliver to the business. The... ...help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and IT Operations executives... ...tied to employee productivity, IT support, application adoption, digital transformation...
- ...Boston University Information Services & Technology (IS&T) is seeking applicants with... ...community. Join us as a Service Desk team member where you will serve as a... ...providing first and second level technology support for 200+ IS&T-provided IT services while helping ensure a...Full timeFor contractorsWork at officeRemote workWork from homeNight shift
$88k - $90k
Onsite Service Specialist Location: Cambridge, MA Salary: $88,000 - $90,000 annually Who are we... ...role is crucial in providing technical support, maintenance, and repair services for... ...Serve as the first line of support for end users experiencing LC, UHPLC, SFC and LCMS...Full timeTemporary workCasual workLocal areaWorldwideFlexible hours$70k - $87k
...networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management:... ...high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders. Coordinate internal resources...Contract workWork at officeImmediate startRemote workFlexible hours3 days per week- ...WorkFortune Best Workplaces in Financial Services & InsuranceCustomer Support Representative**Candidates must... ...PRIMARY PURPOSE : The Customer Support Specialist provides responsive, high-quality... ...relationships with internal and external users to foster trust and long-term...Work at officeLocal areaRemote workFlexible hoursShift workAfternoon shift3 days per week
- Berklee seeks an Admissions Services Representative to act as the front-line for admissions communications, handling emails and phone inquiries about Berklee and the application process. The role supports recruitment with occasional outbound calls and requires a strong...Temporary work
$71.09k - $118.5k
...deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better... ...accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change...Part timeWork experience placementWork at officeLocal areaFlexible hours$26.26 - $42.02 per hour
...where you matter. Your Impact The Technical Support Representative provides first‑class... ...i.e. for clients with varying levels of IT knowledge and skillset. Self‑driven, ability... ...Must pass a Criminal Justice Information Services (CJIS) background check and maintain...Work experience placementWork at office$26.26 - $42.02 per hour
...Protect Life. Your Impact The Technical Support Representative provides first‑class technical... ...appropriate to clients with varying IT knowledge. Self‑driven and able to work... ...Must pass a Criminal Justice Information Services (CJIS) background check and be able to maintain...Hourly payWork experience placementWork at office$110k - $160k
...the leader in AI-native frontline operations, is helping companies... ...efficiency, and end-to-end traceability across... ..., from app builders to IT and Operations... ...advisory boards and technical user groupsRepresent Tulip at... ...may use AI-based tools to support parts of our hiring process...Temporary workWork at officeLocal areaFlexible hours3 days per week$134.75k - $244.51k
...passionate about Field Service? Do you want to help... ...companies manage their frontline workers, assets, and operations... ...Field Service Product Specialist is a product technical... ....What You'll DoLead end-to-end technical sales... ...and resources support you to find balance and...Full time$125k - $150k
...that hundreds of millions of users around the world and around 6... ...impact?We are seeking a DEX Sales Specialist to support our Americas sales teams with... ..., and playback. Support end-to-end sales cycles, helping... ...SaaS, Digital Workplace, EUC, IT Operations, or DEX-related sales...Temporary workCasual workLocal areaRemote workWorldwide- ..., MA Our client seeks a Service Team professional who will resolve... ...service. The role will also support projects that address emerging... ...managed systems. Manage user accounts, reset passwords, maintain... .... ~ Plan and lead internal IT Operations projects without a...Hourly payTemporary workLocal areaRemote work
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