IT Service Desk Specialist: Frontline End-User Support
Beth Israel Lahey Health
Beth Israel Lahey Health in Boston is seeking a Service Desk Analyst (Tier 1) to deliver world-class IT support across the enterprise, logging, triaging, resolving and following up on service requests and incidents. You will provide Level 1 desktop, mobile, and software support for Windows and macOS, assist with Active Directory and Office 365, and work to meet SLAs while expanding your technical skills. A High School diploma and 1–3 years in a large enterprise support role are required; #J-18808-Ljbffr Beth Israel Lahey Health
$139k - $187k
...burden of disease.DescriptionThe End User Services Senior Manager provides... ...deskside services, helpdesk support, workplace technology, endpoint... ...in End User Services, IT Operations, Service Leadership... ...Services are informed by both frontline realities and measurable...SuggestedTemporary workSummer workLocal areaRemote workShift work$139k - $187k
Wave Life Sciences in Boston is seeking an End User Services Senior Manager to oversee the full end user services portfolio, ensuring responsive... .... The ideal candidate will have 10+ years of experience in IT operations, strong vendor management, and strategic leadership...Suggested- ...Boston University Information Services & Technology (IS&T) is... ...Join us as a Lead Service Desk Specialist where you will be responsible... ...all 200+ IS&T-provided IT services. You will participate... ...and work closely with IT support teams and end users in a hybrid, Boston-based...SuggestedFull timeFor contractorsWork experience placementWork at office
$88k - $96k
Job Description: The Manager, IT Support is responsible for leading... ...delivery of all IT support services to students, faculty, and staff... ...a team of IT Support Specialists and student workers. Foster... ...team members and engage with end-user departments. Technical Operations...SuggestedWork experience placementShift work1 day per week- ...Overview Tufts Technology Services (TTS) is Tufts'... ...technology partnership, support, and enablement, delivering... ...team, and our 24x7 IT Service Desk position TTS to... ...transformation and effective user experiences. Guided by... ...Information Services Specialist will provide...Suggested
$19 - $20 per hour
...Professional | Customer Service |MSP | Recruiting |... ...are currently seeking a IT Helpdesk... ...report to the Service Desk Team Lead with MGB. They... ...provide routine technical support to end-users through the department... ...Information Technology Support Specialist” roles. Bedford, MA $7...Contract workRelocationFlexible hoursShift work$20.05 - $35 per hour
...Customer Service Associate Team Leader (Front End Support Assistant Manager) Join to apply for the Customer Service Associate Team Leader (Front End Support Assistant Manager) role at Whole Foods Market . Base pay range: $20.05/hr - $35.00/hr . Job Responsibilities Models...Hourly payFull timeWork at officeFlexible hoursNight shift- ...networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management:... ...you will help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and IT Operations executives answer...Work at officeImmediate startRemote workFlexible hours
$147k - $213k
...product strategy to user experience. Over 1... ...within Customer Support, you will play a key... ...Operations, frontline leaders, Enablement... ...leadership of QA specialists or QA team leads as... ...customer experience, or service operations within... ...core values: keep it simple, lead with...Currently hiringLocal areaImmediate startRemote workWork from home$161.6k - $180.1k
.... We require 6+ years in IT operations or service management, including 5+ years... ..., service reliability, and user workflows. We require... ...Responsibilities: We lead the end-to-end design of a user-... ...managed service provider to support smooth integration, service...Full timeContract workFor contractors- Boston University IS&T is seeking a Lead Service Desk Specialist to supervise the day-to-day operations of the service desk supporting 200+ IT services. You will guide a small staff,... ...collaborate with IT support teams and end users in a hybrid, Boston-based environment,...
- ...Boston University Information Services & Technology (IS&T) is seeking applicants with... ...community. Join us as a Service Desk team member where you will serve as a... ...providing first and second level technology support for 200+ IS&T-provided IT services while helping ensure a...Full timeFor contractorsWork at officeRemote workWork from homeNight shift
- ...large organizations reimagine what IT can deliver to the business. The... ...help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and IT Operations executives... ...tied to employee productivity, IT support, application adoption, digital transformation...
$88k - $90k
Onsite Service Specialist Location: Cambridge, MA Salary: $88,000 - $90,000 annually Who are we... ...role is crucial in providing technical support, maintenance, and repair services for... ...Serve as the first line of support for end users experiencing LC, UHPLC, SFC and LCMS...Full timeTemporary workCasual workLocal areaWorldwideFlexible hours$70k - $87k
...networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management:... ...high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders. Coordinate internal resources...Full timeContract workWork at officeImmediate startRemote workFlexible hours3 days per week- ...Halozyme Therapeutics, Inc. subsidiary, seeks a hands-on IT Manager to lead technology operations across two... ..., cybersecurity controls, disaster recovery, and end-user computing, coordinating with Halozyme IT and supporting post-acquisition integration while delivering...
$50k - $55k
...Customer Technical Support Specialist The Customer Technical Support Specialist will have a broad knowledge of Internet... ...from global information professionals & users of CCC's rights and content delivery services. You will use and support a wide range of technology...Remote work$110k - $160k
...the leader in AI-native frontline operations, is helping companies... ...efficiency, and end-to-end traceability across... ..., from app builders to IT and Operations leaders... ...expansion opportunities Support renewal processes with... ...advisory boards and technical user groups Represent...Full timeTemporary workWork at officeFlexible hours3 days per week$157.64k - $210.91k
...passionate about Field Service? Do you want to help... ...companies manage their frontline workers, assets, and operations... ...Field Service Product Specialist is a product technical... ....What You'll DoLead end-to-end technical sales... ...and resources support you to find balance and...Full time- Schneider Electric is seeking an experienced IT Owner to provide end-to-end ownership of business-critical ERP platforms supporting key business operations. This role ensures stability, security, compliance, availability, and lifecycle management across complex enterprise...
- ..., MA Our client seeks a Service Team professional who will resolve... ...service. The role will also support projects that address emerging... ...managed systems. Manage user accounts, reset passwords, maintain... .... ~ Plan and lead internal IT Operations projects without a...Hourly payTemporary workLocal areaRemote work
- DescriptionThe Data Quality & Service Design Specialist ensures the agency case... ...efficiency and reduce friction, user feedback to understand staff... ...and documenting systems. It is preferred that this position... ...accurate, validated data.5. Support corrective actions by...Full timePart timeWork experience placement
- Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our healthcare team in Quincy, with coverage as needed in Waltham. This full-time role supports welcoming patients, verifying demographics and insurance, collecting co-pays, and scheduling appointments...Full time
- ...IT/Facilities Coordinator- Temporary Under the direction of the Senior Manager of... ...comprised of office coordinator, and tier 1 Help Desk support for our US and international staff. In... .... Providing outstanding customer service is essential in all aspects of this position...Temporary workPart timeCasual workWork at officeWork from homeWorldwideFlexible hours
- ...Customer Support Specialist Nova Biomedical is seeking a Customer Support Specialist to join... ...communicates primarily by telephone with end users of Nova StatStrip and StatSensor... ...Communicate with end users, Field Service Specialists, Clinical Applications, and...Hourly payWork at officeRemote workFlexible hours
- ...Support Services SpecialistThe Support Services Specialist serves in the Support Services Division, located in the Veteran Benefits Administration, Boston Regional Office. The incumbent performs facilities management, property management, government vehicle management...Work at office
- ...manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet... ...productive? Zinier is a company on a mission to empower frontline workers – and the people supporting them – to achieve greater things for themselves and the...Remote workWorldwideShift work
$40k - $60k
...Customer Support Representative – Southern New Hampshire University | Remote (US) Southern... ...Representative to deliver exceptional service to its diverse client base. This is a full... ...-home flexibility Role Overview As the frontline ambassador for SNHU, you will respond to...Full timeContract workWork at officeRemote workWork from home$161.6k - $180.1k
...designing, implementing, and improving IT service delivery frameworks that align... ...Strategy & Implementation Lead the end-to-end development of a user-centric Service Catalog, streamlined... ...user-experience-driven mindset that supports end-user satisfaction and business alignment...Remote jobFull timeFor contractors$165k - $185k
...retail, banking, and financial services brands. About the role... ...Director of DevOps, Security & IT, you'll own how jrni builds, runs... ...certification renewals. Build and support a culture of security... ...Type II and ISO 27001 audits end-to-end. Hands-on with SIEM,...Full timeRemote work
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