AV/Desktop Support Specialist

Job Description

Job Description

Position Summary

We are seeking an AV/Desktop Support Technician to provide onsite technical support for end users in a primarily Windows-based environment. This role will be responsible for troubleshooting desktop hardware and software issues, supporting conference room technology, and ensuring seamless meeting experiences for employees and leadership teams. The ideal candidate will have strong customer service skills, hands-on desktop support experience, and a solid understanding of audiovisual technologies.

Key ResponsibilitiesDesktop Support

• Provide Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, docking stations, printers, and mobile devices.
• Troubleshoot hardware, software, and peripheral issues in a timely manner.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Assist with account administration tasks within Active Directory, including password resets and user account management.
• Image, deploy, configure, and replace desktop and laptop hardware.
• Document incidents, service requests, and resolutions within the IT ticketing system.
• Perform user onboarding and offboarding activities, including equipment setup and deployment.
• Manage hardware inventory and maintain accurate asset records.

Audio Visual Support

• Provide onsite support for conference rooms, executive meetings, training events, and corporate presentations.
• Troubleshoot and maintain AV equipment including:
  • Microsoft Teams Rooms
  • Conference room systems
  • Projectors and displays
  • Video conferencing equipment
  • Audio processors, speakers, and microphones
  • Wireless presentation technologies
• Ensure meeting rooms are operational and ready for scheduled events.
• Respond quickly to meeting escalations and live event support requests.
• Perform routine testing, maintenance, and firmware updates on AV equipment.
• Coordinate with vendors on AV installations, upgrades, and repairs.
• Train end users on conference room technology and collaboration tools.

Required Qualifications

• 2+ years of Desktop Support and/or AV Support experience.
• Experience supporting Windows 10/11 environments.
• Strong troubleshooting skills for desktop hardware, software, and peripherals.
• Experience supporting Microsoft 365 and Microsoft Teams.
• Familiarity with Active Directory and user administration.
• Hands-on experience with video conferencing and conference room technology.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting Microsoft Teams Rooms.
• Familiarity with ServiceNow or other ITSM platforms.
• Knowledge of AV control systems such as Crestron, Extron, or AMX.
• Experience with audio mixers, DSPs, and presentation systems.
• CompTIA A+, Network+, or related certifications.
• AVIXA CTS certification preferred.

Technical Environment

• Windows 10/11
• Microsoft 365
• Microsoft Teams
• Active Directory
• ServiceNow (or similar ticketing system)
• Teams Rooms
• Crestron / Extron AV Systems
• Video Conferencing Technologies
• Dell, HP, and Lenovo Hardware

Desired Soft Skills

• Excellent customer service mindset
• Strong verbal and written communication skills
• Attention to detail
• Ability to work independently and collaboratively
• Professional demeanor when supporting executives and high-visibility meetings
• Strong problem-solving and troubleshooting abilities

Job Type & Location

This is a Contract to Hire position based out of Cambridge, MA.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cambridge,MA.

Application Deadline

This position is anticipated to close on Sep 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.