Assistant General Manager

Operations Management Assist in planning, organizing, and supervising daily operations. Ensure company policies, procedures, and standards are followed. Monitor service quality, cleanliness, and safety across all areas. Help resolve operational issues quickly and effectively. People Leadership Support hiring, onboarding, scheduling, and training of staff. Coach and motivate employees to meet performance and service standards. Provide feedback, conduct or support performance reviews, and assist with disciplinary actions when needed. Foster a positive, supportive, and accountable team culture. Customer/Guest Experience Maintain a strong presence on the floor/within the operation. Handle escalated customer/guest concerns and resolve complaints. Ensure consistent delivery of high-quality service. Financial & Administrative Assist with budgeting, cost control, and revenue targets. Monitor key metrics (sales, labor, expenses, productivity, customer satisfaction). Help with inventory management, ordering, and vendor coordination. Complete required reports and administrative tasks accurately and on time. Compliance & Safety Ensure compliance with health, safety, and regulatory requirements. Enforce security and loss-prevention policies. Support training on safety procedures and emergency protocols. Leadership Support Act as the Manager on Duty in the General Manager’s absence. Contribute to operational improvements and implement new initiatives. Communicate clearly between staff and management. Qualifications Previous supervisory or management experience (typically 2–4 years), preferably in [industry: e.g., hospitality/retail/restaurant/fitness]. Strong leadership, communication, and interpersonal skills. Proven ability to manage multiple priorities in a fast-paced environment. Basic financial acumen (understanding of budgets, P&L, labor control). Problem-solving and conflict-resolution skills. Proficiency with relevant software/systems (e.g., POS, scheduling, MS Office). High school diploma or equivalent required; associate or bachelor’s degree preferred (optional line, adjust as needed). Work Conditions Flexible schedule; ability to work evenings, weekends, and holidays as needed. Standing/walking for extended periods; light to moderate lifting may be required (adjust to the role).