Computer Support Technician III

Overview Job Posting Title: Computer Support Technician III Agency: 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization: IS-CS Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank): June 24, 2026 Full/Part-Time: Full time Job Type: Regular Job Description As a Computer Support Technician III with OMES you will: Provide advanced enterprise endpoint leadership, escalation support, and subject matter expertise across Windows, macOS, iOS, and Android platforms. Lead complex troubleshooting, operational leadership, process improvement, endpoint standards, and enterprise support coordination. Serve as a senior escalation resource and technical leader supporting statewide enterprise endpoint operations and continuous service improvement. Responsibilities Serve as the primary escalation point for advanced endpoint and enterprise support issues. Lead troubleshooting involving operating systems, hardware, enterprise applications, device management, and endpoint services. Provide mentorship and technical guidance to Tier 1 and Tier 2 support staff. Assist in developing operational standards, support procedures, and technical documentation. Support enterprise endpoint management initiatives and operational improvement efforts. Collaborate with engineering, infrastructure, networking, and security teams on enterprise projects. Identify opportunities to improve support workflows, automation, endpoint reliability, and customer experience. Participate in enterprise deployments, migrations, and support modernization initiatives. Monitor support trends, escalations, and recurring incidents to identify root causes and improvements. Ensure compliance with enterprise standards, SLAs, and documentation requirements. Coordinate support activities across multiple statewide locations and teams. Participate in on-call escalation rotations and critical incident response activities. Required Skills And Experience Advanced enterprise endpoint troubleshooting and escalation experience. Strong experience with Windows, macOS, iOS, and Android platforms. Experience leading technical support operations and mentoring staff. Strong experience with ServiceNow and enterprise incident management processes. Experience collaborating with infrastructure, networking, security, and engineering teams. Strong analytical, troubleshooting, and leadership skills. Preferred Skills And Experience Experience with enterprise endpoint management platforms. Experience with scripting, automation, or process improvement initiatives. Familiarity with Microsoft Intune, endpoint configuration, or device lifecycle management. Experience supporting large-scale or government enterprise environments. Relevant technical or leadership certifications (Microsoft, ITIL, Apple, or similar). Physical Demands and Work Environment Work is typically in an office environment with moderate noise levels. Requires extended periods of sitting, computer use, and phone communication. Occasional standing, walking, lifting, and reaching may be required. Travel between statewide agency locations based on operational needs. May require participation in after-hours support and critical incident response activities. Minimum Qualifications Bachelor’s degree and 5+ years of relevant experience, OR Associate’s degree and 7+ years of relevant experience, OR High School Diploma or GED and 9+ years of relevant experience, OR Equivalent experience (one year of relevant experience for each year of required education). Preference Will Be Given To Candidates Who Possess Preference may be given to candidates with relevant information technology experience with the state agency. About OMES The Office of Management and Enterprise Services provides excellent service, guidance, and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serving Oklahomans and making government run efficiently and innovatively. Equal Opportunity Employer: OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request. This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice. State of Oklahoma Equal Opportunity Employment: The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you need additional information about a specific job you have applied for, please contact the Agency for which you applied. #J-18808-Ljbffr