Accounts Receivable-Collections Specialist

Accounts Receivable-Collections Specialist

A well-established manufacturing and distribution organization is seeking an Accounts Receivable & Collections Specialist to manage a high-volume portfolio of large corporate customers.

This position will be responsible for commercial collections, customer account reconciliations, invoice review, portal billing, payment research, credit memos, and account maintenance. The ideal candidate has strong Excel skills, experience collecting from large corporate accounts, and the ability to resolve complex billing and payment discrepancies professionally.

Required Experience:

• Two or more years of commercial Accounts Receivable and collections experience
• Experience managing a high-volume portfolio of large corporate customers
• Strong Microsoft Excel skills
• Customer account reconciliations
• Billing and invoice discrepancy resolution
• Professional collection calls and written communication

Highly Preferred:

• Customer portal billing
• Manufacturing or distribution industry experience
• Experience working within an ERP system
• Credit review and new-account setup
• Experience supporting complex customer invoicing requirements

Key Responsibilities:

Commercial Collections:

• Manage collections for a high-volume portfolio of large corporate customers
• Contact customers regarding past-due invoices through telephone and email
• Research payment delays, short payments, deductions, and disputed invoices
• Maintain detailed collection notes, follow-up dates, and account documentation
• Monitor customer aging and prioritize accounts requiring immediate attention
• Escalate potential credit risks and significant collection issues to management
• Recommend appropriate account or credit-hold actions in accordance with company policy
• Maintain professional customer relationships while driving timely payment

Billing and Portal Management:

• Review invoice information before release to ensure pricing and billing accuracy
• Confirm invoices comply with customer contracts and billing requirements
• Submit invoices through customer billing portals
• Monitor portal submissions for acceptance, rejection, or additional documentation requirements
• Research rejected invoices and correct submission errors promptly
• Coordinate with internal departments to obtain purchase orders, receiving documentation, and other required support
• Run customer invoices and process billing adjustments
• Ensure customer requests and billing inquiries receive timely responses

Account Reconciliations and Maintenance:

• Reconcile detailed customer accounts and research open-item discrepancies
• Ensure payments are properly applied and supported by appropriate documentation
• Research unapplied cash, short payments, duplicate payments, and account variances
• Process credit memos and authorized account adjustments
• Maintain accurate customer balances and account records
• Support general ledger and revenue-account reconciliations
• Set up new customer accounts and maintain existing customer information
• Review credit references and assist with new-account applications
• Release credit holds in accordance with established policies and approvals

Customer and Internal Support:

• Respond to customer questions regarding invoices, payments, contracts, credits, and account status
• Partner with internal departments to resolve billing and collection issues
• Communicate professionally with customers, vendors, and Branch personnel
• Alert management to issues that could result in customer dissatisfaction or delayed payment
• Maintain timely follow-up on customer requests, emails, and telephone messages
• Assist with additional Accounts Receivable projects as needed

Qualifications:

• High school diploma or GED required
• Two to three years of commercial Accounts Receivable and collections experience
• Demonstrated experience managing a high-volume corporate portfolio
• Portal billing experience strongly preferred
• Intermediate Microsoft Excel proficiency required
• Experience with Word, Outlook, and ERP systems
• Familiarity with commercial credit policies and collection practices preferred
• Strong customer account reconciliation and analytical skills
• Excellent written and verbal communication
• Ability to discuss past-due balances professionally and confidently
• Strong attention to detail, organization, and follow-through
• Ability to manage multiple customer requirements and deadlines
• High level of professionalism, integrity, and accountability
• Successful completion of required pre-employment screening

What Success Looks Like:

• Corporate customer accounts receive consistent and professional collection follow-up
• Invoices meet customer-specific billing and portal requirements
• Billing rejections and disputes are resolved promptly
• Customer accounts are accurately reconciled and maintained
• Payments, credits, and adjustments are properly applied
• Collection notes and supporting documentation are complete
• Aging over 60 days is actively managed and minimized
• Internal and external customers receive timely, professional service

Pay Details: $26.00 to $28.84 per hour