Automotive Service Manager

What You’ll Do: Develops, implements, and communicates operating plans to maximize fleet utilization, directing and controlling preventative maintenance and service repair of fleet vehicles as well as sourcing and ordering parts, controlling inventory, returning obsolete or overstocked parts, and replenishing inventory of common usage parts/tires. Manages performance of team members/employees against business plan by setting, communicating, monitoring, and updating goals as needed for key performance indicators on a regular and consistent basis for service, including, but not limited to, technician productivity, percent out of service, warranty recovery versus parts and labor and overdue idle cars. Assesses out of service area on a daily basis to establish daily workload; holds daily pre-shift meetings with team members to review prior day performance and communicate daily workload and goals. Ensures all repair orders are completed and processed in accordance with established guidelines. Ensures warranty submissions meet or exceed business plan and all required documentation is submitted. Ensures timely completion of recalls, preventative maintenance and quality of vehicle repairs. Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day and warranty recovery. Oversees the ordering of parts, tools, and supplies. Manages and maintains appropriate vendor relationships and workload assignment, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Ensures proper use of purchase orders, receipt of services and/or goods, timely submission of invoices for approval and the timely payment of invoices. Maintains up-to-date files on vendor insurance policies. At busing locations, oversees the repair and/or maintenance of all buses for the operation. Manages all areas of the employee lifecycle including hiring, onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture. Supervises, develops, motivates, recognizes and evaluates the performance of managers and employee staff to enable a high performing culture. Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate. Provides a safe work environment by ensuring all safety policies and practices are followed and maintained. May be required to perform other duties as assigned. Perks You’ll Get: Access to Medical, Dental, Vision, Life and Disability insurance. Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages. 401(k) Retirement Plan with company matched contributions. Full training to learn the business and enhance professional skills. Employee discounts, including discounted prices on the purchase of Avis/Budget cars. Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more. What We’re Looking For: High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience). Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field). Valid driver’s license and successful background check. Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs. Ability to lift 50 pounds and oversee multiple work areas. This position requires regular, on-site presence and cannot be performed remotely. Organizational and prioritization skills. Financial acumen and forecasting skills. Talent management and delegation. Proven written and verbal communication skills. Excellent investigation and problem solving skills. Negotiation and vendor management skills. The annual starting salary range for this position is $70,000-$75,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. Philadelphia, Pennsylvania, United States of America. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. #J-18808-Ljbffr